What are the responsibilities and job description for the Telestaff Expert position at Educology Solutions?
- ESI is seeking a Telestaff Expert to support work for one of our customers.
DUTIES & RESPONSIBLILITIES
• Remedy Security issues and format schema to best practices.
• Give instructions to administrators on best practices including proper security assignments.
• Has been trained on vendors site on all aspects of Telestaff management and configuration and assist in changing callback assignments so that they can be used for more functions.
• Assist in the formation of callback specialized groups.
• Ensure that proper training documents are updated.
• Any Telestaff issue that may arise the expertise can assist in resolution.
• Assist in the transition from a server-based system to a Cloud system, Kronos Workforce Central.
QUALIFICATIONS
Minimum a decade of Telestaff experience that will serve as the customer's designated Telestaff Expert in who is responsible for the configuration of law enforcement work rules.
Working relationship with Kronos and has the technical expertise to troubleshoot with the vendor.
Knowledge to ensure that complex union rules are configured correctly and tested to ensure compliance.
Worked directly with union leadership to ensure their complete acceptance and is critical in upcoming negotiations.
