What are the responsibilities and job description for the Telestaff Expert position at Powersolv?
Job Details
Scope of Work
- Minimum a decade of Telestaff experience that will serve as the Client's designated Telestaff Expert in who is responsible for the configuration of law enforcement work rules.
- The Telestaff Expert has a working relationship with Kronos and has the technical expertise to troubleshoot with the vendor.
- The Telestaff Expert has the knowledge to ensure that complex union rules are configured correctly and tested to ensure compliance.
- In addition, the Telestaff Expert has worked directly with union leadership to ensure their complete acceptance and is critical in upcoming negotiations.
The contractor must have experience in the following:
- Remedy Security issues and format schema to best practices.
- Give instructions to administrators on best practices including proper security assignments.
- Remedy conflicts in rules.
- Has been trained on vendors site on all aspects of Telestaff management and configuration.
- Assist in changing callback assignments so that they can be used for more functions.
- Assist in the formation of callback specialized groups.
- Ensure that proper training documents are updated.
- Any Telestaff issue that may arise the expertise can assist in resolution.
- Assist in the transition from a server-based system to a Cloud system, Kronos Workforce Central
Deliverables:
- Remedy Kronos Telestaff security issues and format schema to best practices. Ensure compliance to all Directives and Union contract rules.
- Transfer of Knowledge to administrators on best Telestaff practices including proper security assignments.
- Work directly with union officials to ensure compliance.
- Remedy conflicts in Telestaff configuration rules.
- Assist in knowledge transfer of new configuration management team.
- Assist in changing Officer callback assignments so that they can be used for more functions.
- Assist in the formation of callback specialized groups and rules. Specialized assignments and minimum hour work rules must be maintained.
- Ensure that documentation is up to date (make corrections or updates if necessary)
- Any Telestaff issue that may arise the expertise can assist in resolution.
- Assist in transferring Telestaff system from a server based to a Cloud hosted system
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
