Role: Telestaff Expert/Kronos Administrator

Location: ROCKVILLE, MARYLAND(Onsite)

Must have federal or government experience

We re currently looking for two strong candidates for this role. Please ensure that you include copies of their degree and any relevant certifications with the submission.

As this is an onsite position, the candidates must be local to the DMV area and willing to work onsite. Must have federal or government experience

Scope of Work:

1) Vendor will provide an individual with a minimum a decade of Telestaff experience that will serve as the County's designated Telestaff Expert in who is responsible for the configuration of law enforcement work rules. The Telestaff Expert has a working relationship with Kronos and has the technical expertise to troubleshoot with the vendor. The Telestaff Expert has the knowledge to ensure that complex union rules are configured correctly and tested to ensure compliance. In addition, the Telestaff Expert has worked directly with union leadership to ensure their complete acceptance and is critical in upcoming negotiations.

2) The contractor must have experience in the following:

• RemedySecurity issues and format schema to best practices.
• Giveinstructions to administrators on best practices including proper security assignments.
• Remedyconflicts in rules.
• Hasbeen trained on vendors site on all aspects of Telestaff management and configuration.
• Assistin changing callback assignments so that they can be used for more functions.
• Assistin the formation of callback specialized groups.
• Ensurethat proper training documents are updated.
• AnyTelestaff issue that may arise the expertise can assist in resolution.
• Assistin the transition from a server-based system to a Cloud system, Kronos Workforce Central.

Deliverables: Remedy Kronos Telestaff security issues and format schema to best practices. Ensure compliance to all Directives and Union contract rules.

• Transferof Knowledge to administrators on best Telestaff practices including proper security assignments.
• Workdirectly with union officials to ensure compliance.
• Remedyconflicts in Telestaff configuration rules.

Assist in knowledge transfer of new configuration management team.

• Assistin changing Officer callback assignments so that they can be used for more functions.
• Assistin the formation of callback specialized groups and rules. Specialized assignments and minimum hour work rules must be maintained.
• Ensurethat documentation is up to date (make corrections or updates if necessary)
• AnyTelestaff issue that may arise the expertise can assist in resolution.
• Assistin transferring Telestaff system from a server based to a Cloud hosted system.