Demo

IT Help Desk Technician

EduRun Virtuoso Services Pvt Ltd
Madison, WI Full Time
POSTED ON 12/5/2024 CLOSED ON 1/28/2025

What are the responsibilities and job description for the IT Help Desk Technician position at EduRun Virtuoso Services Pvt Ltd?

  • Should have 10 years of experience in Desktop Support.
  • Diagnose, patch, and deploy desktop systems, mobile devices, printers, and other IT hardware.
  • Provide effective and professional communication with a diverse range of customers, including executives.
  • Lead and implement IT Service Management (ITSM) improvement initiatives using ITIL and industry best practices.
  • Prioritize and execute tasks with strong attention to detail in a self-motivated manner.
  • Troubleshoot and resolve hardware and software issues promptly to ensure minimal downtime.
  • Maintain comprehensive documentation for systems, processes, and incidents.
  • Collaborate with cross-functional teams to support IT infrastructure and service delivery.
  • Stay updated on emerging technologies and recommend solutions to improve IT operations.
  • Ensure adherence to IT security policies and protocols while managing system updates.
  • Certifications such as ITIL 4 Foundation, CompTIA A , or PMP are highly desirable.

Job Type: Contract

Pay: Up to $27.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Day shift

Work Location: In person

Salary : $27

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