What are the responsibilities and job description for the Senior Manager - Business Resilience - Third Party Resilience position at Edward Jones?
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
The Third Party Resilience (TPR) Senior Manager will join the Business Resilience department as it grows, scales, and matures the firm's Business Resilience Program. The Senior Manager will assist in creating capabilities within Business Resilience to better understand and manage the firm's Third Party Resilience risks and enhance the program in coordination with our internal partners. This includes the ongoing design and management of the Third Party Resilience framework: identifying, measuring, responding to, managing, and reporting on the risks to the firm's resilience.
The Senior Manager will:
The Senior Manager will:
- Lead the Third Party Resilience Program as part of the overall Business Resilience department
- Serve as a member of cross functional teams, contributing to alignment of Business Resilience strategies with internal partners
- Contribute to the establishment, maintenance, and embedding of the Third Party Resilience framework, policies, and programs
- Partner with Enterprise Risk, Third Party Risk, Sourcing, Legal, Internal Audit, and other Risk Partners to ensure internal and external requirements are being met and comply with the firm’s business and infrastructure resilience strategies
- Clearly communicate highly business concepts to all levels of the firm, including Sr. Leadership, in both written and oral form, to effectively influence critical decisions or actions
- Proactively work to impact current and future business results and decisions
- Participate in and leading exercises to test the capacity and effectiveness of the resilience, recovery, & response plans
- Lead, support and improve the Business Resilience Program by leveraging insights from the enterprise, segment, and functional areas of the firm to make recommendations to evolve the program.
- Contribute to the establishment of the firm's risk framework and supporting its implementation in Business Resilience. Become an expert in the systems and processes related to the role and execute effectively and efficiently.
- Develop, prepare, and enhance reporting packages to be shared with senior leadership on recurring basis. Analyze and explain trends to facilitate discussions and support business decisions. Leverage management reporting, summaries, and recommendations to manage risks and make trade-offs.
Functional Skills
Problem Solving
Education/Certification
Problem Solving
- Serve as a trusted resilience expert and partner to key stakeholders. Leads team (formal or informal) to support stakeholders in delivery of resilience objectives, using industry and resilience knowledge to ensure objectives align to stakeholder needs. Demonstrates expertise beyond department function, an externally informed point of view, and knowledge of emerging trends.
- Thorough understanding of regulatory and firm requirements and how they impact the program. Regularly partner with Enterprise Risk, Internal Audit, other risk partners, and business areas to ensure regulatory requirements are being met and comply with the firm’s resiliency strategy.
- Ability to deliver KPIs and dashboards to facilitate discussions and decision making. Integrates information into department framework and planning processes, to drive accountability. Ability to tell resilience performance story to key stakeholders, leading to insights and action.
- The level of authority for making decisions and the degree of risk involved (the extent to which decisions are made without review and the corresponding business impact of those decisions). The extent to which decisions are governed by precedent, procedures and guidelines versus broad direction.
- Contribute to process of setting a clear team vision, mission and strategy, tied to annual objectives.
- Develop and maintain a trusted and diverse network of relationships in and beyond the BR Program and through external relationships in the industry.
- Ability to lead cross-functional teams in support of assigned segment/functional/firm business objectives, working in a matrixed organization.
- Informal or formal people leadership. Lead training for new team members, serve as a formal mentor, and can include any combination of formal and/or informal people leadership. Delivers results and creates a high performing team environment. Contributes to improving organizational alignment, skill/role matches, development opportunities, performance improvements, and recruiting needs. Demonstrates ability to motivate and lead professionals.
- Manage personal development plan to grow impact and build business acumen across the organization. Ability to balance performance across the "what" and "how". Shares and encourages development and acumen building with direct team.
Education/Certification
- Required – Bachelors Degree in Business, Accounting, Finance, or Information Services
- Preferred – Masters Degree (ex: MBA)
- Required – Have or willing to obtain Certified Business Continuity Professional (CBCP) certification or Master Business Continuity Professional (MBCP) certification
- Required – 6 Years of Experience in Risk Management, Business Resilience, Technology or related work experience
- Preferred – Financial Services Industry experience
- Required – Business Continuity Planning, Third Party Resilience, Governance, and/or Risk Management experience
- Preferred – Financial Services Industry experience
- Required – Strong written and verbal communication skills
- 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
- 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
- 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
- 2022 Best Places to Work For LGBTQ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ Equality.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary : $92,984 - $158,325
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