Customer Service Rep

EFP is in search of CSR for the city of El Monte, CA.

Please apply in person with resume and two forms of valid ID if you meet the requirements below.

We accept applications Monday-Friday from 8am-3pm.

563 Azusa Way

La Puente, CA 91744

Position Overview

Directly responsible for the customers interest, the CSR addresses the needs, inquiries, and requests, on an inside sales and customer service level, for customers within an assigned territory and on an as-needed basis for other territories.

Primary Job Functions

· Prepares, processes, and routes all incoming and outgoing quotes in accordance with customer deadlines.

· Process customer purchase orders per Risk Analysis (per AS9100) and enter orders to ERP system and clearly translate quality clause provisions, particular customer concerns, delivery requirements, and other specifics as may be detailed within the purchase order contract.

· Maintains open, closed, and archived customer orders and quotes.

· Maintains ERP customer database.

· Routinely processes purchase order follow-ups, weekly status reports, work order changes, delivery expedites and trouble-shoots problematic purchase orders.

· Performs liaison activities between the customer, engineering, inspection, accounting, and shipping personnel.

Secondary Job Functions

• Processes and routes all mail and incoming faxes.
• Assists accounting department with collections and miscellaneous accounting issues.
• Covers reception area on an as-needed basis.
• Occasionally relieves officials of clerical work and minor administrative details.
• Participate in team meetings/projects.
• Participate in 6S activities & Continuous Improvements activities.
• Participate in internal auditing system as required by quality management system.

Other Skills / Abilities

• $18-23 depending on experience
• Knowledge of AS9100 Quality System a plus
• Experience of working with Aerospace OEMs
• Attention to detail / accuracy
• ·Punctuality
• ·Safety-minded
• ·Willingness to learn and teach
• ·Adaptable and humble
• Critical thinker
• ·Team player
• ·Ability to work unsupervised and in a group
• ·Knowledge of customer service ethics, principles, and procedures
• ·Proficiency in administrative and documentation procedures
• ·Minimum of 3 years of experience in Customer Service
• ·Good English reading and writing skills.
• Computer Skills: Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc)
• ·Ability to work 40 hours of work as needed.
• Full-time work: 8 hours/shift, M-F
• Overtime (OT) expected depending on production needs.
• · Positive attitude, good oral and written communication skills, and team player is a must.
• · Regular attendance is critical.
• Ability to multi-task, prioritize, and manage time effectively.