Electrical Service Manager

Job Description

Evergreen Innovation Group, part of the DPR Family of Companies, is seeking an experienced Electrical Service Manager who will carry out all duties required for the successful operation, service, and maintenance of common area electrical functions of a facility, mid-rise and high-rise condominium buildings, multifamily dwellings, office parks, and shopping centers. The ideal candidate will have a broad understanding of all functional areas of a typical business (accounting, production, information systems, and marketing) operating in today’s dynamic environment. Responsibilities will include but may not be limited to the following:

Supervisory Responsibilities

• Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews and safety.
• Perform annual merit reviews and development planning for service personnel.
  
  

Duties And Responsibilities

• Manage the administrative and customer service functions of the Service Department.
• Maintain open and positive communication (both in verbal and written form) with employees, departments, customers and vendors.
• Maintain appropriate staffing level and workload distribution to meet customer and business needs.
• Ensure compliance with company policies and recommend policy changes as needed.
• Responsible for the efficient operation of the Service Department and expense control.
• Organize and present at weekly tech meetings and safety training.
• Analyze service productivity and recommend changes to improve customer service and profitability.
• Maintain high quality service delivery in an efficient, productive and profitable manner.
• Oversee warehouse, inventory and vehicle management.
• Maintain ongoing maintenance schedules for service accounts.
• Review and approve all replacement requests.
• Organize, coordinate and schedule all scheduled maintenance, replacement and Customer service work order.
• Assist or assign assistance for technician on accounts to ensure work quality.
  
  

Required Skills And Abilities

• Excellent written and oral communication skills.
• Working knowledge of word-processing and integrated software applications.
• Organizational skills and the ability to perform detail-oriented work.
• Familiar with a variety of the electrical field's concepts, practices, best practice, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, NFPA, Uniform Building Codes and Lighting Systems where applicable.
  
  

Education And Experience

• (5) years' experience of managing (10) or more electricians and service technicians in a commercial electrical service & maintenance operation within multi branch office environment.
• (5) years' experience in Service Management and Dispatch software, GPS vehicle monitoring and Microsoft Office & Outlook.
• Experience and knowledge of electrical applications, permits, electrical maintenance goals, Facility Maintenance Application, and PM standards.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Exposure to temperatures and varying inside conditions.
• Continual walking, standing, climbing, stooping, bending, kneeling, reaching, and heavy lifting and carrying.
  
  

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers.