Clerical - CSBG

Position: Clerical CSBG

Classification: C.T. 01-02 ($13.94 - $15.22)

Hours: 40 hrs/week

Supervisor: Community Services Coordinator

Positions Supervised: None

Mission Statement

EightCAP, Inc. improves our community by collaborating with private, government, and community organizations to deliver programs that alleviate the causes of poverty and its effects, allowing individuals to become self-sufficient. 

Role Overview

The Clerical - CSBG position is primarily responsible for entering and maintaining accurate client and program data in the agency’s database. This role ensures that records are up to date and in compliance with reporting requirements. In addition to data entry, this position provides general clerical support, including assisting with greeting visitors, answering phones, and maintaining organized records.

Key Responsibilities

1. Data Entry & Documentation (Primary Responsibility)

1. • Accurately enter and update client and program data in the agency's database.
   • Perform routine data quality reviews to verify the completeness and accuracy of recorded information.
   • Maintain confidentiality of all client records and organizational information.
   • Assist in generating basic reports or retrieving data as requested by program staff.

     2. Clerical & Administrative Support (Secondary Responsibilities)

1. • Assist with answering phones and directing inquiries to the appropriate staff or department.
   • Provide support with greeting visitors when needed.
   • File and organize documents to ensure accessibility and compliance with agency record-keeping standards.
   • Prepare and type documents using word processing software as directed.

     3.  Other Duties as Assigned

1. • Adapt to organizational needs by taking on additional clerical and administrative responsibilities as directed.

Key Results

• Data Accuracy: Maintain 95% or higher accuracy in client and program data entry.
• Timely Data Processing: Ensure all data is entered within established timeframes to support program reporting and compliance.
• Clerical Support: Provide efficient assistance with phone inquiries and office organization as needed.
• Confidentiality Compliance: Ensure all client information is securely handled and stored in accordance with agency policies.

Core Values at Work

1. Communication: Demonstrate clear, professional, and respectful communication with colleagues and community partners.
2. Compassion: Approach all tasks with a commitment to supporting the agency’s mission and those it serves.
3. Accountability: Ensure accuracy in data entry, maintain confidentiality, and uphold high standards of professionalism.
4. Empowerment: Support staff by ensuring data integrity, helping maintain an efficient and well-organized workplace.

Qualifications

Required:

·        High school diploma or equivalent.

·        Training in office skills and experience with data entry in a professional setting.

·        Strong organizational and communication skills.

·        Proficiency in data entry and word processing software.

·        Ability to maintain confidentiality and accuracy in handling sensitive data.

·        A valid Michigan driver’s license with a satisfactory driving record.

·        Successful clearance of a Criminal History Background Check.

Preferred:

·        Experience working in a nonprofit or social services setting.

·        Knowledge of local community resources and social service programs.

Benefits

     ·  Competitive hourly wage based on experience.

     ·  Comprehensive benefits package, including health, dental, and vision insurance.

     ·  Paid time off, holidays, and retirement plan options.

                ·  Opportunities for professional development and training.

Salary : $14 - $15