Shelter Manager

Job Title: Shelter Manager

Location: Atascadero

Supervisor: Operations Manager

FLSA Status: Non-Exempt

Hours: Full-time, Saturday – Wednesday, 11:00am-7:30pm

Rate: $24.00 - $27.00/ hour DOE

Date: February 2025

Job Overview

Are you passionate about making a real difference in people’s lives? Join our team at the ECHO Atascadero shelter, where every day brings new opportunities to create positive change! ECHO is seeking a passionate and dynamic Shelter Manager to join our nonprofit organization. Reporting to the Operations Manager, the Shelter Manger will work closely with members of the Client Services Team to meet the needs of the ECHO clients. The Shelter Manager will manage facility operations and cleanliness, maintenance, compliance issues, day-to-day oversight of donations, dinner program, kitchen/dining room, laundry room, and other duties as assigned at the Atascadero location. The position will also supervise the Overnight Shelter Coordinator Team.

We are looking for a person who has a can-do attitude, is passionate about engaging individuals experiencing homelessness and/or has experience with this population. We are looking for someone who can work full time, Saturday-Wednesday, 11:00am – 7:30pm. If you’re ready to work with purpose and drive meaningful outcomes, we invite you to be a part of our mission to transform lives and build a stronger community!

Essential Duties & Responsibilities

1. Oversees general operation of the shelter.

2. Supervises the nightly dinner program and assists with client questions, concerns, etc. The Shelter Manager would be the first staff member to approach an escalated client situation to use de-escalation, trauma informed care, and mental health first aid methods to diffuse/resolve the situation.

3. Enforces rules and regulations for ECHO clients.

4. Evaluates the condition of the shelter premises (indoors & outdoors) daily upon arrival for maintenance, upkeep or cleanliness and schedules maintenance/cleaning projects as needed. Will report conditions to the Operations Manager.

5. Coordinates community donations for the shelter and oversee the organization of the donation closet and sheds.

6. Provides weekly chore list for the shelter residents and ensures that shelter chores are being completed by the residents. Works alongside Case Managers to support residents with training on chores/life skills when needed.

7. Finds creative ways to engage clients and/or offer support to clients who are struggling with the day-to-day shelter life or rules, before giving write-ups or suspensions.

8. Oversees the entry and exit of residents from the shelter throughout the hours of operations.

9. Tracks items needed for the shelter and places orders through various vendors.

10. Assist residents with general requests and needs.

11. Enter shelter program data into HMIS data system on a daily basis.

12. Checks in with Overnight Chaperone Volunteers before leaving for the night.

13. Leads weekly resident meetings to clarify rules/regulations and receive resident feedback.

14. Acts as liaison with outside agencies.

15. Respond to telephone messages, emails, requests, inquiries and routes accordingly.

16. Participate in weekly case manager and staff meetings.

17. Prepare monthly reports and statistical documents.

18. Tracks and maintains the number of nightly meals provided, the number of overnight clients, and visitors to our shower program.

19. Ensure the safety of the clients, volunteers, and shelter.

20. Driving to meetings, events and for supplies is a required duty for this position.

21. Collaborate with other departments, taking a team approach to client relationships and advocacy whenever appropriate.

22. Supervision of the Overnight Shelter Coordinator Team to consist of: scheduling, approving payroll, on-boarding, reviews, terminations, on-going training, coaching, and frequent check-ins to ensure the expectations of the role are being met.

23. Other duties as assigned.

Knowledge, Skills, Talents, & Abilities

1. Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities, and co-occurring substance use disorders.

2. Provide culturally competent support to a diverse population.

3. Use de-escalation skills & trauma informed care approach when issues arise.

4. Excellent oral and written communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner.

5. Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.

6. Excellent time-management and organizational skills with the ability to work independently and take initiative.

7. Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.

8. Able to maintain a high-level privacy and confidentiality of employees’, guests’ and clients’ information.

9. Knowledge of universal precautions and what constitutes a medical or situational emergency.

10. Understanding of mandated reporting laws.

11. Must be professional, flexible, friendly, and work as a team player.

12. Assume ownership for accomplishing assignments, requests and tasks.

13. Intermediate knowledge of Office Suite, including WORD, EXCEL, and PowerPoint.

Education and/or Experience

• High school diploma/GED, depending on experience.

• Minimum of one to two years’ experience in health and human services

Certificates, Licenses, Registrations

• Must possess a valid California Driver’s License.
• Must have a reliable vehicle, clean driving record, and proof of insurance.
• Must be willing to travel throughout San Luis Obispo County.

ECHO's Cultural Norms

• Greet all people with a smile and kindness.
• Listen without judgement and consider matters from another's perspective.
• Give everyone the chance to change and grow.
• Treat one another with dignity and respect.
• Be open to provide or receive feedback.
• Resolve conflict in a timely and constructive way.
• Willingness to be adaptable.

ECHO’s Benefits Package

• Health Insurance – 70% of cost covered by ECHO
• Vision & Dental Insurance – 70% of cost covered by ECHO
• 403b Retirement Savings Plan with up to a 3% annual salary match for eligible employees
• 12 paid holidays per year
• 80 vacation hours per year - accrual rate increases steadily with additional years of service
• 56 hours of paid sick time per year
• 3 Wellness Holidays per summer (June-August)
• Family friendly work environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee often is required to stand and walk, including stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Variable work environment; work is conducted both indoors and outdoors with varying environmental conditions; door to indoor facilities often kept open, so warm clothing is required when working at night. The Admin Offices are located upstairs, with only stairway access. Noise level varies from quiet office environment to very noisy shelter and dining hall.

ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $24 - $27