What are the responsibilities and job description for the Rooms Manager position at El Dorado Hotel & Kitchen?

Job Description

Join our dynamic and energetic management team as a Rooms Manager! At our hotel, we value empowerment and progress, and encourage our employees to bring new ideas to the table. You will be trusted to do the right thing and complement tried-and-true methods with your own innovative approaches. Join our team today and be a part of our fun and energetic company culture.

This position requires a flexible schedule with ability to work holidays, nights and weekends as needed. Candidate must be bilingual in English and Spanish and have previous housekeeping and front desk management.

A LITTLE ABOUT US

Centrally located in the heart of beautiful Sonoma, right on the corner of the lively and historic Sonoma Square, the bustling activity of the plaza provides the ideal setting for this 27-room contemporary boutique hotel and award winning restaurant. Executive Chef Armando Navarro's award-winning and locally-loved menu is crafted from Sonoma ingredients that change with the season. We offer a unique work environment that emphasizes the personal touch for our guests and a positive, professional and healthy work environment for our employees.

POSITION SUMMARY :

The Rooms Manager is responsible for overseeing all aspects of the Front Desk, Guest Services, and Housekeeping to ensure a seamless guest experience and operational efficiency. This role supports the General Manager in maintaining high service standards, employee engagement, and financial performance of the hotel's rooms division. The Rooms Manager will lead, train, and support staff while fostering a positive and professional work environment. Bilingual proficiency in English and Spanish is required.

ESSENTIAL FUNCTIONS :

Guest Experience & Service Excellence :

Ensure the highest level of cleanliness, service, and guest satisfaction across all departments.
Proactively address and resolve guest concerns, service issues, and special requests.
Monitor VIP arrivals, special requests, and ensure all guest expectations are met.
Train and guide employees on best practices for guest engagement and service recovery.
Maintain a visible presence in public areas to engage with guests and support staff.
Ensure timely execution of all guest requests and in-room amenities.

Operations Management :

Oversee daily operations of the Guest Services, and Housekeeping departments.

Conduct daily shift reviews to highlight key arrivals, departures, and operational needs.

Break out the day to ensure smooth transitions and execution across shifts.

Oversee and coordinate housekeeping operations, including room assignments and quality inspections.

Conduct regular guest room inspections to ensure cleanliness and maintenance standards are met.

Order and manage inventory for operational supplies, including housekeeping and front desk needs.

Coordinate with Maintenance to address repair needs and room readiness.

Implement and enforce Standard Operating Procedures (SOPs) across departments.

Lead daily team briefings to communicate goals, priorities, and updates.

Maintain proper shift coverage, including covering meal breaks and call offs.

Employee Leadership & Training :

Recruit, train, and develop front desk, guest services, and housekeeping staff.

Foster a culture of teamwork, accountability, and continuous improvement.

Conduct performance evaluations and provide coaching to enhance staff skills.

Ensure all employees adhere to safety and security procedures.

Develop training programs to enhance service delivery and technical skills.

Lead by example, demonstrating a hands-on approach when needed.

Compliance & Safety :

Ensure adherence to hotel policies, safety regulations, and health standards.

Conduct regular inspections to maintain compliance with cleanliness and brand standards.

Uphold security protocols, ensuring guest and employee safety at all times.

El Dorado Hotel Kitchen is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20 hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible full time employees :

Health : Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation,

Retirement : 401k Retirement savings program is available for all full and part time employees over the age of 18

Perks : All employees are eligible to enjoy a Travel Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.

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