What are the responsibilities and job description for the Program Case Services Coordinator (Part-Time) – LOFT Scheduler position at El Paso County (CO)?
Are you passionate about helping our most vulnerable population and families? Do you have excellent active listening skills, an eye for detail, the ability to work independently on a team? Then this role could be yours! As a Loved Ones Family Time, (LOFT) scheduler Program Case Coordinator with El Paso County, the focus is to schedule family time between parents and children who have been removed from their care. You will manage a shared mailbox where we receive most supervised family time requests and apply excellent customer service skills that involves engaging parents and caregivers over the phone to schedule family time. Within these calls you may need to apply de-escalation skills with the understanding that you are one of the first contact representatives from our agency that is reaching out. In this role, you will have the opportunity to manage multiple calendars, schedule supervised family time, and maintain Excel tracking files to monitor data and maintain organization. In this role, you may be asked to supervise family time, but this would be based on the program's needs. This role will require a flexible person who has a positive attitude, motivation, strong work ethic, initiative, the ability to positively interact in a team environment, and the willingness to help their teammates. In this position, you will be a part of a team committed to providing excellent customer service. We are looking forward to having you join us!
Hiring Range: $20.192 - $22.115 hourly
This position has an anticipated work schedule of 25 hours per week Mondays, Wednesdays, and Fridays from approximately 8:00 am – 5:00 pm.; subject to change.
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.
Provides administrative and related support to the assigned program in the Children, Youth and Family Services Division of the Department of Human Services (DHS). Assists with the coordination and facilitation of services to clients and families.
- Provides administrative support and coordinates client-related services in support of assigned program.
- Connects clients with community resources, coordinates appointments and meetings with community professionals, and assists clients in developing and implementing support systems.
- Coordinates, oversees, and documents client interactions and contact ensuring appropriate interaction as assigned.
- Attends and testifies in DHS case court hearings based on intervention with clients as needed.
- Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc. and assists with the purchase of necessary items as needed.
- Participates in meetings and staffings as requested; attends training and workshops.
- Provides support to caseworkers, supervisors, and managers as needed.
- Performs other duties as required.
Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.
Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.Knowledge, Skills & Abilities
- Knowledge of casework practices, procedures, and guidelines.
- Ability to understand and promote Family Centered Practice.
- Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts. Ability to provide excellent customer service.
- Ability to efficiently plan, schedule, and organize.
- Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
- Ability to accurately and efficiently complete the necessary paperwork, reports, and documentation.
- Ability to work independently as appropriate.
- Ability to use personal computer software applications such as Microsoft Office, including Word and Excel.
- Ability to use standard office equipment to include computer, fax machine, copier, and telephone.
- Maintain regular and punctual attendance.
Required Education & Experience
- High school diploma or equivalent education.
- Six months of public contact experience in human services or a related field.
- Substitution for public contact experience may include successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field.
Licenses/Certificates
- Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
Pre-Employment Requirements
- Must pass conditional post offer background investigation, including fingerprinting, motor vehicle record check, and drug screen.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
Salary : $40,550 - $58,940
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