Mercy Retirement and Care Center - Environmental Services Manager

Mercy Retirement & Care Center

An Elder Care Alliance Community

Actual pay decision based on factors including experience, skills and training

$75,027 to $81,029 a Year DOE

Do you thrive in an environment where meaningful work happens every day? Do you want to make a difference in the lives of older adults?

Mercy Retirement & Care Center has been at the forefront of senior care for more than 150 years. Situated on our lush campus in Oakland, we provide assisted living, memory care, skilled nursing and rehabilitation services to meet a variety of healthcare needs. We provide exceptional, person-centered care that enhances the quality of life for our residents.

Our Culture of Excellence is built on a foundation of respect, integrity, and a commitment to the well-being of both our residents and our team members. We foster a collaborative and supportive environment where innovation and compassion drive everything we do. 

About This Career Opportunity

Overview

The Environmental Services Manager is tasked with delivering housekeeping services that effectively address the community's needs, while also independently executing custodial duties and special housekeeping projects. The individual in this role is expected to demonstrate specialized skills and apply advanced knowledge in housekeeping practices to ensure compliance with regulatory standards and quality assurance evaluations.

Responsibilities

• Oversee the housekeeping and janitorial team members to guarantee that their responsibilities are executed with professionalism and a high level of customer satisfaction. Manage team member schedules, provide training, and conduct performance evaluations. Addresses disciplinary or corrective measures as necessary, in consultation with the Plant Director.
• Demonstrate extensive knowledge of cleanliness and sanitation standards in Skilled Nursing, Assisted Living, Independent Living, and Memory Care Communities in California, focusing on routines, procedures, and best practices.
  • Adjust work practices to meet the community's high cleanliness and sanitation standards, while aligning with the Environmental Services department's goals.
• Train and manage housekeeping and janitorial staff on cleaning, floor maintenance, and dusting protocols to ensure high standards of hygiene and safety.
  • Cleaning and disinfecting restroom fixtures, blinds, walls, light fixtures, and tubs.
  • Maintain floors through sweeping, mopping, stripping, sealing, waxing, and buffing, ensuring public safety with proper signage.
  • Vacuum, spot clean, shampoo, and deep steam clean carpets and upholstery.
  • Dust, polish, and clean surfaces, including desks, tables, and shelves in various community areas.
• Maintains an up-to-date schedule of Resident Activities and collaborates with housekeeping team members to arrange chairs, tables, and audio-visual equipment as required. Dismantles the setup following the conclusion of each activity.
• Coordinates and manages resident moves, adhering to established timelines and deadlines, while ensuring minimal disruption for both residents and the community.
• Ensure adherence to safety and sanitation regulations across all community areas.
  • Ensure all housekeeping and janitorial staff consistently wear PPE when working in hazardous conditions.
• Ensure all equipment is maintained safely and reliably for housekeeping and janitorial staff.
• In collaboration with the housekeeping team, gathers waste and used linens, operates the trash compactor and cardboard baling machinery, adhering to established schedules and service standards.
• Update the SDS binder monthly regarding chemicals used within the community.
• Oversee all laundry operations in Skilled Nursing, Independent Living, Assisted Living, and Memory Care.
  • Maintain precise inventory records of linens, ensuring compliance with State and Federal regulations.
• Conduct weekly meetings with Housekeeping and Janitorial staff, utilizing sign-in sheets, and report discussed topics to the Plant Director.
• Provide feedback to the Plant Director regarding team members' performance, identifying those not meeting expectations.
• Uphold and enforce confidentiality of resident care information, respecting all residents' personal and property rights.
• Address resident complaints and special requests promptly.
• Participate in and facilitate all mandatory in-service educational programs assigned by the Plant Director, covering procedures, policies, and skill development.
• Adhere to dress code requirements, maintaining a neat and clean appearance while ensuring good personal hygiene.
• Report to work as scheduled by the Plant Director, with minimal absenteeism.
  • Notify the Plant Director at least two hours prior to the start of the shift. Display identification while on duty.
  • Obtain approval from the Plant Director for any overtime within Environmental Services.
  • Provide the Plant Director with daily updates on call-offs and paid time off (PTO) requests.
• To ensure the health and safety of both our team members and residents, Elder Care Alliance may mandate that team members receive vaccinations, engage in daily screenings, undergo surveillance testing, and utilize face coverings along with other personal protective equipment (PPE) in accordance with regulatory guidelines to mitigate the transmission of infectious diseases.
• Undertake additional responsibilities as assigned by the Plant Director.

Qualifications – Position Requirements

• At least 18 years of age.
• High School Diploma, GED certificate, or an equivalent qualification.
• Prefer at least one year of experience working with elder adults, ideally within the senior living industry.
• Working knowledge of Title 22, Division 6, Chapter 8, Community Care Licensing for Residential Care Facilities for the Elderly.
• Cleared Criminal Record clearance through the Department of Social Services prior to presence in the community.
• Health screening and TB test results not older than 6 months.

Skills and Attributes

• Excellent written and verbal communication skills. 
• Ability to communicate professionally with residents, families, colleagues, and team members in a multi-cultural environment.
• Proven excellence in customer service and organizational skills.
• Skilled in engaging and interacting with individuals experiencing cognitive challenges.
• Capable of demonstrating adaptability, making informed decisions under pressure, and effectively prioritizing tasks and projects.
• Possesses outstanding interpersonal abilities and demonstrates a strong capacity for teamwork.
• Demonstrate initiative and a commitment to achieving high standards in the execution of housekeeping responsibilities.
• Work independently with flexibility and integrity, willing to work beyond regular business hours, including weekends, holidays, and during emergencies within the community.

Compensation and Benefits

We offer competitive *pay and phenomenal benefits. Subject to eligibility requirements benefits include:

• Generous Paid Time Off
• Paid holidays
• Retirement plans
• Comprehensive medical, dental & vision plans
• Flexible spending
• Tuition Reimbursement to promote your career advancement.
• much more

“Equal Employment Opportunity/M/F/disability/protected veteran status”

Salary : $75,027 - $81,029