What are the responsibilities and job description for the Installation Representative position at ELECTRONIC MERCHANT SYSTEMS LLC?
Job Details
Level: Experienced
Job Location: Corporate Office - Cleveland, OH
Position Type: Full Time
Education Level: None
Salary Range: $15.00 - $15.00
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
Description
- Provide remote installation and training to new merchant accounts in the use of credit card terminal or eCommerce gateway.
- Analyze and resolve technical problems and issues associated with new installation of products or services.
- Resolution of merchant and client requests in timely matter and responding to inquiries or requests via phone and e-mail.
- Pre-Sales support of EMS products and services with internal clients, sales and vendor partners.
- Utilization of several different software and web-based systems
- Download of processing software and deployment of credit card terminals.
- Organize and package marketing collateral and stickers to be shipped with equipment.
- Participate in ongoing product and services training and effectively cross-train team members.
- Other duties as assigned
Job Benefits:
- 40 hours per week
- 401K, Medical, Dental, Vision available after 90 days
- On the job training program
- Casual business dress code
- Excellent location near highways
***Call After Applying For First Consideration***
This description is a general statement of required major duties and responsibilities preformed on a regular basis; it does not exclude other duties as assigned.
Essential Experience
- Experience in a Customer Service environment
- Technical knowledge of hardware and software
- Strong analytical, organization and planning skills
- Ability to prioritize workload, meet required deadlines and manage multiple new account installations
- Ability to adapt in a dynamic industry and work in a fast paced office
- Demonstrate effective problem solving skills
- Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications
Desired Experience:
- Sales experience
- Prior experience in Merchant Services or Electronic Payments Industry.
- Ability to conduct and control remote training sessions utilizing Go-To-Meeting.
Salary : $15
