What are the responsibilities and job description for the Connected Client Solutions Manager position at Element Fleet Corporation?

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Connected Client Solutions Manager, who will play a critical part in supporting Element's profitable growth through the timely completion of project and portfolio management duties.

Are you :

A self-starter, who can independently operate with provided goals and direction
A strong collaborator, client focused, with high energy

A Day in the Life

Lead the needs assessment, solution identification and arrangement of any

technology demonstrations for SOW or prospect opportunities brought forward

by the commercial team

Answers technical questions and assists commercial team with general deal

strategies.

Supports pilots in developing key success criteria, handing off client details to

implementation team and working with commercial on pilot closure and

decision strategy.

Support requests for prospect RFP responses not available in database

Provide feedback on new technology, competitive insights and technology

issues; Builds network within partners to help assist with client questions and

addressing client requests

Understand customer needs and develop policies, processes and

measurements to ensure that we are delivering to customer expectations

Serve as the escalation point for customer issues. Partner with the commercial

and product teams on customer relationships and issue resolution

Work closely with Engagement teams to ensure clear definition of roles and

responsibilities and ensure each team is supporting each other in most efficient

manner to maximize customer support and satisfaction.

Create a culture of continuous improvement. Leverage six sigma

methodologies to make processes more efficient in delivering to customer

needs

Leverage technology, process improvement, workflow and team development

to increase the capacity and scalability of the Connected Solutions team as

well as meeting defined service levels

Drive satisfaction with customers through regular and frequent customer

servicing interactions

Key Performance Indicators, Metrics, Consulting, and Optimization

Oversee Telematics technologies and ensures the Solutions team is highly

effective in the utilization of each tool.

Develop root cause analysis when performance standards are not met and

work with leadership team to implement change and clear performance

roadblocks.

Work directly with business leadership and subject matter experts to enhance

service levels and improve resource efficiency

Manages the associated implementation plan and metrics in conjunction with

business sponsor / stakeholders.

Provide periodic status / metrics reporting to key internal stake holders

Projects and Initiatives

Participate in ad-hoc projects as needed

Requirements

Bachelor's Degree Required

Six Sigma education and experience preferred

Proven PC and data analysis skills

Management / planning skills to complete projects within established timeframes

Ability to operate in a rapidly changing environment with a sense of urgency, and to develop and deploy changes to positively impact service delivery

Excellent analytical and problem-solving skills. Must be able to identify root causes to problems and develop solutions to eliminate recurrence.

Demonstrated experience in the development of efficient business processes; application of advanced problem-solving skills; application of quality management skills including the development of quality and productivity measurements; and solid operations management, project leadership and personnel

High degree of initiative and flexibility. Ability to lead through changes to the work environment volume, business processes, systems and other changes

Excellent interpersonal skills. Must be able to successfully interact multiple levels in the organization

Strong business acumen and ability to understand financial outcomes

Demonstrate project management and organizational skills. Must be able to effectively lead and coordinate cross-functional teams to deliver desired results in the time frame required.

Must be able to evaluate and effectively prioritize several projects independently.

Strong, dynamic leadership that mentors, develops and guides team members

Advanced technical services delivery background

Consultative skills

Exceptional ability to partner on the development and management of results- oriented recruiting and training programs

Strong negotiation, interpersonal, written and oral communication skills

Strong customer focus

The hiring base salary range for this position is $98,240 - $135,000 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data.

What's in it for You

A culture of innovation, empowerment, decision-making, and accountability

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Pay transparency Nondiscrimination

Know Your Rights : Workplace discrimination is illegal

Salary : $98,240 - $135,000

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