Housekeeping Manager

Wurzak Hotel Group is looking for an experienced Executive Housekeeper to run the Housekeeping Department at our gorgeous property, Element Valley Forge. This position will be responsible for the planning, organization, development and direction for the overall operation of the Housekeeping Department in accordance with hotel and brand guidelines, and as directed by the General Manager, to assure that the highest degree of sanitation and cleanliness is maintained at all times. 

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Essential Functions

• Directs Housekeeping staff in the fulfillment of project assignments within budget, with quality, and on schedule
• Supervises staff, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, performance appraisal, developing policies and developing procedures to ensure achievement of goals
• Evaluates safe work practices in job performance reviews
• Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of public areas and rooms for sanitation, order, safety and proper performance of assigned duties
• Performs regular inspections of rooms and common areas for sanitation, order, safety, and comfortable environment
• Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times
• Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control
• Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment
• Develops and maintains written policy and procedures for housekeeping and laundry services and activities with other related departments
• Communicates with supervisors/managers to adequately plan for Housekeeping services and activities
• Coordinates Housekeeping/Laundry services and activities with other related departments
• Coordinates and monitors guest room changes and responds to guest requests promptly and according to policies
• Processes payables efficiently, according to policies and procedures
• Consistent professional and positive attitude and actions when communicating with guests and associates
• Ensures maintenance problems are promptly reported through proper channels
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures
• Writes shift reports including reports on any incidents of theft, accidents or injuries when assigned
• Responds to guest requests, concerns and problems to ensure guest satisfaction 
• Reports any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken
• Any other tasks/duties as requested by management

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school diploma/GED
• Minimum five years related housekeeping experience in a full-service hotel
• Minimum 3-5 years’ experience in a supervisory capacity
• Familiarity with hospitality industry practices required
• Familiarity with Microsoft Office, including Outlook, Excel, and Word
• Attention to details, good organizational skills, and efficient time management