What are the responsibilities and job description for the Studio Manager - Sales / Customer Service Job at Elements Massage in Mesa position at Elements Massage?

Overview

Are you a STRONG COACHING LEADER with GREAT CUSTOMER SERVICE SKILLS and PASSION FOR HELPING OTHERS? Elements Massage in Mesa Gateway is looking for a studio manager to oversee sales and operations for a Massage Therapy wellness studio. This is NOT a clerical management position; this is a hands-on, customer and employee facing management position.

The ideal candidate is a leader everyone loves working for, makes coming to work enjoyable for everyone, and most importantly, makes everybody feel cared for, listened to, and understood. He / she is proud of the work environment and culture. At Elements Massage, we strongly believe that businesses don’t create value, people create value, and if we create a great place to work, then great work will take place. We think that the Employee Experience precedes Employee Performance and not the other way around.

The studio manager is responsible for the oversight of the daily operations of the Elements Massage studio, a membership-based massage studio in the wellness industry. This position ensures that the studio is providing an industry-leading experience for each and every client and team member. The studio manager will also be responsible for coaching and mentoring the studio staff to ensure our high level of standards.

In addition to daily operational responsibilities, this position will strive to meet established studio goals and objectives in the areas of member growth, staffing levels including low turnover levels, recruiting and hiring objectives, and above all ensure a flawless experience for anyone who enters the studio, both team members and clients.

Elements Massage Studio Manager Benefits :

Competitive pay and bonus structure
45,000 - 58,000 / year (based on experience)
401(k) retirement plan
Paid Time Off (PTO)
Free massage therapy services
Employee discounts

Responsibilities

Superstar Managers at Elements Massage will :

Provide strong leadership / management support

Maintain quality service by enforcing organization standards

Consistently demonstrate desired behavior for staff focusing on industry-leading customer service.

Maintain an impeccable and clean studio in accordance with our safety and sanitation standards

Management Responsibilities

Oversight of all studio operations.

Sales and customer service training and mentoring.

Management of the studio team including sales and customer service goal setting and mentoring.

Ensuring our proprietary client service model is executed flawlessly.

Responsible for team development aspects of the business including meeting objectives related to employee turnover, employee experience, recruiting, hiring, and training.

Practice what you preach by modeling sales, customer service, and other management duties in line with the Elements Massage system standards.

Design, implementation, and refinement of local studio policies and procedures that align with organizational objectives.

Assist studio owners in setting and achieving profit goals for the entire studio, including daily, weekly, and monthly targets.

Consistently create a positive environment for clients and team members by greeting, assisting, and quickly responding to questions and needs.

Qualifications

Manager Qualifications - A great manager believes in the therapeutic benefits of Massage Therapy and has the following :

Minimum 3 years experience as a manager responsible for sales and customer service in a retail environment.

Proven track record for developing, mentoring, and coaching teams that meet high standards for sales and customer service.

Excellent leadership and communication skills.

Relevant experience in customer service problem resolution.

Enthusiastic, positive, excellent organizer, and problem solver.

Able to work flexible days and hours including nights, weekends, and holidays.

Strong computer skills (email, point of sale, spreadsheets, and word processing).

MindBody Software experience a plus.

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Salary : $45,000 - $58,000

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Studio Manager - Sales / Customer Service Job at Elements Massage in Mesa

What are the responsibilities and job description for the Studio Manager - Sales / Customer Service Job at Elements Massage in Mesa position at Elements Massage?

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