What are the responsibilities and job description for the Staffing Manager position at Elevate Global?
ABOUT US
We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. Elevate currently operates in five markets: the US, UK, France, and Germany, with more openings in 2024.
We're award-winning and a global leader in creating high-impact experiences using innovation and insight. In 2021, our teams had a meaningful engagement with 4.5 million people across all our markets, and we have conversations at scale. Our priority as a business is to help brands understand more about their consumers by collecting intelligence and insight for all the contacts we make. Elevate runs Impact, an industry-leading and data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.
Elevate provides global people solutions that deliver impact to brands and their partners. We are an award-winning global, people-powered agency that creates compelling human connections with brands underpinned by clever use of data and technology. Our partnerships worldwide include Level-Up retail, live and virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the Impact of people's experiences through our best-in-class measurement platform, IMPACT.
Our offices in London, Los Angeles, Atlanta, Phoenix, Paris, and Berlin have a truly global reach and genuine local relevance.
POSITION SUMMARY
The role of the Staffing Manager is to deliver top-quality staff for client activations through a thorough vetting process event day check-in/management. Pairing individuals with brands or work details by confirming relevant experience, personality/professionalism traits, client profile requests, etc.
Staffing Managers will report directly to the Staffing Director and Sr Staffing Manager, who will assign new projects, work with you to set and manage client deadlines and expectations, and gain support from other Staffing Managers.
Staffing Managers will adhere to Elevate’s core values, as shown below, by demonstrating personal and professional traits to work together as a team for the company’s overall vision and goals.
- People, People
- Elevation
- Take Pride
- Better Together
ROLES AND RESPONSIBILITIES
- Proactively recruit/interview/vet qualified candidates to work various events & campaigns.
- Meet all pre-determined staffing deadlines.
- Maintain a 95% show rate for all assigned staffing projects.
- Event-day execution (staff check-ins/check-out, staff replacements, escalations, etc…)
- Provide real-time updates to Elevate Account Manager(s) to ensure they are updated on all day-of activity.
- Work in conjunction with the staffing director and the Elevate Payroll team to ensure all new hire field staff have all necessary paperwork completed before sending them to work at an event.
- Escalate any staffing or campaign concerns/issues to your program’s Account Manager
- Plan effective strategies and protocols to ensure a working system is always in place.
- Utilize a pool of on-call/available backup staff to fill any cancellations/no-shows that occur during site check-in times.
- Update field staff hours in Elevate Database(1CRM) or Next Crew daily to ensure all hours are accurate and up to date as staff complete their shifts.
- Build excellent rapport with field staff and client contacts alike.
- Adapting to the day-to-day client and internal needs to ensure all pressing action items are completed in a timely manner.
QUALIFICATIONS / REQUIREMENTS
Education:
- High School Diploma
- Bachelor's Degree preferred
Experience:
- 2-3 years of experience in a high-volume staffing agency.
- Preferably has experience in experiential staffing (events, brand activations, promotions, etc.).
- Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting. Along with attention to detail, persistence, and follow-through.
- Familiarity with staffing or project management tools.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, Asana, SharePoint & more.
Skills:
- Recruitment and Onboarding:
- Proven ability to source, screen, and onboard candidates efficiently in a high-volume environment.
- Experience using Applicant Tracking Systems (ATS) and CRM databases, preferably 1CRM.
- Client and Team Management:
- Strong client-facing skills to manage relationships and deliver staffing solutions aligned with client needs.
- Ability to effectively manage and support field staff while maintaining team morale.
- Time Management and Organization:
- Exceptional organizational skills to handle multiple clients and projects simultaneously.
- Strong ability to prioritize tasks and meet tight deadlines.
- Communication:
- Excellent verbal and written communication skills, including the ability to provide clear instructions to team members.
- Experience in conflict resolution and providing feedback to staff.
- Data-Driven Decision Making:
- Strong analytical skills to review staffing performance metrics and make data-informed decisions.
- Ability to identify trends and implement improvements for better efficiency and outcomes.
- Personal Attributes:
- A proactive, problem-solving mindset with a focus on results.
- Adaptability to work in a fast-paced, dynamic environment.
- Commitment to fostering an inclusive and collaborative team culture
PHYSICAL REQUIREMENTS
- Ability to sit and stand for long periods of time while completing work on a computer
- Ability to lift ten (10) or more pounds
- Ability to move throughout the workplace
COMPANY BENEFITS
- Competitive salary
- Health insurance coverage
- Retirement savings plan
- Paid time off and vacation days
- Flexible work schedule
- Opportunities for professional development and growth
- Employee discounts and perks
- Collaborative and inclusive work environment
- Performance-based bonuses and incentives
- Access to cutting-edge technology and resources
ELEVATING PEOPLE
As a people agency, we believe the personality and authenticity of our people set us apart. Therefore, we celebrate and invite applications from all cultures and backgrounds.
If you want to know more about our people and culture, please search #elevatingpeople on LinkedIn, Twitter, Facebook, or Instagram.
The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.
Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please apply ASAP if you are interested in working at this fun, fast-paced office and have the relevant experience.
