What are the responsibilities and job description for the Front Desk Agent position at Elite Hospitality Managmen?
Company Overview
Elite Hospitality Management is dedicated to providing top-notch service in the hospitality industry. We pride ourselves on creating memorable experiences for our guests through exceptional service and a commitment to excellence.
Summary
As a Front Desk Agent at Elite Hospitality Management, you will be the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out experience. This role is vital to our mission of delivering outstanding customer service and maintaining our reputation for excellence.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest accounts and reservations.
- Assist with administrative tasks such as filing and data entry as needed.
- Respond to phone calls with professionalism and courtesy, ensuring proper phone etiquette.
Requirements
- Proven experience in customer support or hospitality roles is preferred.
- Strong computer literacy skills, including familiarity with reservation systems.
- Excellent phone etiquette and communication skills.
- Bilingual abilities are a plus, enhancing guest interactions.
- Basic knowledge of office management practices is beneficial.
If you are passionate about hospitality and eager to create memorable experiences for guests, we invite you to apply today to join our dynamic team at Elite Hospitality Management!
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16 - $20
