Customer Service Assistant

Elk Grove Village, Illinois (pop. 33,127), a strategically located, progressive community home to the largest consolidated business park in North America, is seeking dynamic, detail, and customer service-orientated candidates for the position of Customer Service Assistant. Elk Grove Village is located in Cook and DuPage Counties, adjacent to O'Hare International Airport, and is home to approximately 3,600 businesses in its 5.4 square mile Business Park. The Village of Elk Grove Village has surpassed being "The Most Business Friendly Community in America" to now being "Beyond Business Friendly."

The Customer Service Assistant position is part of a high-performance, customer-focused team environment that is responsible for an assortment of customer-oriented tasks. Under the general supervision of the Deputy Director of Finance the position's responsibilities include but are not limited to : attending to customers, handling customer inquiries and properly distributing phone calls, and coordinating service requests by determining the most effective resolution to customer concerns. This is a non-exempt full-time position within the Village's step pay plan.

All Village revenue and receipts are processed at the front counter within the Finance Department. The position is expected to provide excellent customer service skills, establish and maintain effective working relationships with fellow employees, constituents, officials, and all other members of the general public.

The Customer Service Assistant's essential functions include but are not limited to :

• Greets and provides assistance, resources and information in a pleasant and professional manner to residents, businesses and guests on the phone and at the front counter.
• Ensures proper revenue is obtained by the Village by collecting established fees for all licenses and permits.
• Ensures fiscal records are organized in an efficient manner by updating the records and files on a daily and weekly basis (including balancing the cash drawer).
• Removes and distributes the contents of the outside drop box located in front of the Municipal Complex; sorts mail for Village departments.
• Ensures daily work and bank deposits are completed in an accurate and timely manner.
• Will be cross-trained in other areas of receivable and utility billing.
• Performs other duties as assigned.

Minimum Qualifications : Completion of 30 credit hours of college course work, with an Associate's Degree preferred, as well as a minimum of two years of comprehensive and progressive work responsibilities, or any combination of education, experience and training is required. Previous experience in an office setting, retail, customer service, or other work environment involving contact with the public and knowledge of common office practices and procedures is required. The position requires strong interpersonal and communication skills with the ability to work independently, as well as in a team environment. Provides exceptional customer service at all times and keen customer service skills with emotional intelligence. Proficiency required in Microsoft Office, including Word, Excel and the use of email preferably Outlook.

Knowledge, Skills and Abilities : Working knowledge of basic receipting practices; some knowledge of basic office procedures; working skill in the use of a keyboard, adding machine and cash register; working skill in performing general clerical work; considerable skill in establishing effective and courteous service with the public; working skill in performing mathematical computations rapidly and accurately.

HOURS OF WORK : 37.5 hours per week (with OT as required) OPENING DATE : 2 / 14 / 2025

SALARY RANGE : $25.63-$37.08 per hour CLOSING DATE : 3 / 7 / 2025 5 : 00 PM

Additional Benefits : Elk Grove offers a competitive benefits package, including health, dental, vision, and life insurance. In addition, this position qualifies for an Illinois Municipal Retirement Fund (IMRF) pension.

All inquiries should be directed to the Human Resources Office at humanresources@elkgrove.org. Candidates must complete the online employment application at by 5 : 00 PM on the closing date of March 7, 2025 . Candidates should include a resume, cover letter and / or any other pertinent information related.

Email : humanresources@elkgrove.org; Tel : 847-357-4020

Salary : $26 - $37