What are the responsibilities and job description for the Medication Management Manager position at Ellie Mental Health - MN?
The Medication Management Manager leads and coordinates Ellie Mental Health's Medication Management Assistant (MMA) team and MMA Leads while driving operational excellence throughout the medication management program. This role combines clinical nursing expertise with operational management to optimize provider support services and enhance patient care delivery. Through strategic oversight of workflows, processes, and team development, this position ensures the medication management program operates at peak efficiency, maintains high-quality standards, and consistently delivers exceptional service to providers and patients. The role is crucial in developing and implementing best practices, improving operational metrics, and fostering a culture of continuous improvement within the medication management program.
What we offer:
What we offer:
- Great Benefits: Medical, dental, vision plans & disability insurance options
- Free access to virtual urgent care and short-term counseling
- 401k - up to a 4% match!
- Paid time off Paid Holidays
- Competitive compensation
- Amazing colleagues who are passionate about destigmatizing mental health… and gifs.
- Collaborative and dynamic office environment
- Flexible/hybrid work
Primary Responsibilities:
- Directly manage and supervise Medication Management Assistants and MMA Leads
- Oversee MMA scheduling and workflow optimization
- Provider Support Coordination
- Operational Management of workflows and processes
- Oversee intake and follow-up management systems
- Manage denials and billing concerns escalated by the MMA team
- Quality and Compliance regarding documentation and processes
- MMA Recruitment and Development
Competencies (Knowledge, Skills, & Abilities):
- Strong team leadership and staff development abilities
- Excellence in workflow management and process optimization
- Superior organizational and project management skills
- Exceptional communication and interpersonal skills
- Proficiency in healthcare technology and software systems
- Understanding of healthcare regulations and compliance requirements
- Problem-solving and conflict-resolution expertise
Education and Experience:
- Current Registered Nurse (RN) license
- Bachelor's degree in Nursing (BSN)
- Minimum 3 years of clinical experience
- 1 years of management experience in a healthcare setting
- Experience with psychiatric/behavioral health services
Physical Requirements and Work Environment:
- Consistently uses a computer and/or other office equipment.
- Consistently uses a variety of computer applications, including video chat
- Simultaneously communicates over the phone while using computer applications
- Must be able to remain in a stationary position 50% of the time.
- Occasionally lift up to 10 pounds for office needs.
- Minimally required to stoop, kneel, crouch, or crawl.
- Occasionally move or walk within an office environment.
- May occasionally need to climb stairs within an office environment.
- May require occasional evening or weekend availability for urgent issues
- Hybrid work environment possible
Travel Requirements:
- 0-25% - Travel is expected for occasional in-person meetings and team consultations
Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Flexible work from home options available.
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