What are the responsibilities and job description for the Customer Support Manager position at Ellington Cyber Academy?
Ellington Solutions is seeking out qualified candidates that will:
The qualified candidate will have:
- Oversee employees by maintaining regular communication, inspiring, training, assessing, planning, and guiding their tasks
- Assist in resolving issues related to computer systems and associated software
- Acquire knowledge and offer technical support and routine maintenance for specialized software applications
- Provide assistance for various IT-related hardware devices, including networked printers and smartphones
- Conduct advanced troubleshooting to identify the root cause of issues
- Set up, configure, and offer support for Service Desk tickets as assigned
- Facilitate or organize Audio Visual (AV) and Video Conferencing (VC) support as necessary. Assist with the reservation, setup, and troubleshooting of AV and VC equipment
The qualified candidate will have:
- U.S. Citizenship (Required)
- 5 to 10 years of experience in the IT field
- Expertise in Microsoft products, encompassing operating systems, the office suite, and Outlook within a networked setting
- In-depth understanding of computer software, hardware, and firmware associated with personal computers and both local area and wide area networks
- Proficient in the installation, technical support, and troubleshooting of software applications, operating systems, and personal computer hardware
- Possess strong soft skills in planning, organization, management, communication, documentation, and adherence to policy compliance
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