Front Desk Lead

Category: Koval Lane Hotel

Status: Non-Exempt (hourly)

Reports To: Hotel Management

Job Description

To lead front desk operations, exceeding guest expectations by providing friendly, courteous, and efficient service while maintaining a standard of professional excellence for front office staff.

Compensation

$17 an hour.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• One free meal per shift
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Location

In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Possess the skills and knowledge to lead and support other employees, as required, to maintain efficient service.
• Pre-screen, orient and train front office personnel.
• Respond to guest comments, complaints, and concerns courteously and professionally.
• Check-in and check-out of guests.
• Know the status of rooms and individual guests.
• Secure reservations by converting telephone inquiries and walk-ins.
• Review reservations, checking for special requests or any follow-up required.
• Helps maintain all direct bill accounts, vouchering all bills and completing any required paperwork while backing up the front desk as needed.
• Helps maintain all reservations/marketing of the meeting room.
• Follow all emergency procedures and respond appropriately to emergencies.
• Direct or assist anyone who inquires about amenities and services in the hotel or its surroundings.
• Comply with schedule in accordance to staffing guidelines.
• Order office supplies as needed.
• When information in incomplete or irregular, take appropriate action based on company policy/procedures.
• Notify the Manager on Duty of unusual circumstances and situations.
• Performs other duties as needed, including special projects and responsibilities assigned by the Business Manager.

Skills / Experience

• Must be able to obtain and maintain a Nevada Gaming registration.
• Must be at least 21 years of age or older.
• Literate and fluent in English.
• Ability to coordinate multiple tasks.
• Present a personable image.
• Communicate well with others and can speak clearly to be understood by guests.
• Team player with excellent customer service and interpersonal skills.
• Ability to train on PMS computer system.
• Must have mathematical abilities such as addition, subtraction, multiplication, and division.
• Must be able to work with the public in a fast-paced environment.
• Ability to promptly answer telephone calls using clear communication skills.
• Must be able to identify problems and quickly resolve issues.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Physical Requirements

• The ability to stand and walk for prolonged periods of time.
• Use hands to handle objects, tools, or controls.
• The ability to regularly lift and/or move objects weighing at least 50 pounds and push or pull items weighing up to 100 pounds with assistance.
• The ability to work in an environment with a moderate noise level.
• The ability to be exposed to several factors, including dust, cigarette smoke, and possibly various outside weather conditions.
• May include evenings, weekends, and holidays based on casino operating hours.

This job description is not an exhaustive list of all the functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day.