What are the responsibilities and job description for the Assistant F&B Manager - Nights & Weekends Required position at Ellis Park Racing & Gaming?
Position Summary/General Description:
An Assistant Food and Beverage Operations Manager directly oversees all dining room, beverage, banquet and kitchen operations; manages and develops staff; and ensures sanitation standards and department budgetary guidelines are adhered to.
Expectations:
An Assistant Food and Beverage Operations Manager directly oversees all dining room, beverage, banquet and kitchen operations; manages and develops staff; and ensures sanitation standards and department budgetary guidelines are adhered to.
Expectations:
- Adhere to Ellis Entertainment, LLC (Ellis) Core Values and Policies & Procedures.
- Act as a role model within and outside the gaming and racing facility.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
- Oversees all food and beverage, banquets and kitchen operations.
- Supervise and direct the staff ensuring that: 1. The guest is greeted by the server in the shortest amount of time; (2) empty tables are cleared within the shortest possible time (3) the dining room, kitchen, beverage and banquet shifts are properly staffed at all times; and (4) the dining room, kitchen, beverage and banquet areas are clean in accordance with Food Systems Food Safety & Sanitation guidelines.
- Perform supervisory responsibilities (e.g., Scheduling; payroll/track labor; attendance; labor, recommend hire, discipline and termination; train, coordinate, evaluate and appraise staff, manage daily operations, and communicate information).
- Perform administrative responsibilities (e.g., Track outlet expenses; process purchase orders and invoices; conduct monthly food and supply inventories; cash accountability and cash management; inventory control.).
- Constantly encourages teamwork, professionalism and creativity among staff.
- Develop and implement creative strategies to increase revenues and average check amounts.
- Develop effective shift strategies and ensure daily, informative shift meetings are held.
- Ensure guest satisfaction and necessary follow-ups to include constant monitoring of guest satisfaction (e.g., Surveys, comment cards, emails, letters, and phone calls).
- Plan, coordinate and implement entertainment/special events and holiday functions.
- Work with the culinary staff on creating menus, pricing, specials, shared budgets for china, glass, silverware and equipment, food costs, monthly expenses.
- Create and communicate of all restaurant operating hours and schedules.
- Manage all P&L’s and assists manager with the budget process.
- Manage all beverage inventory and cost of sales.
- Handle all restaurant marketing to include creating marketing materials.
- Lead all F&B training to include ServSafe Food Safety, Food Handling, Alcohol Server Licensing, Micros, Cash Handling and FOH service training.
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
- Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
- At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
- Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
- Perform additional duties and responsibilities as necessary or assigned.
- High School Diploma or GE required.
- 3-5 years of relevant work experience in the capacity of a supervisor in a restaurant or food service area & demonstrated ability to lead.
- Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).
- Tips (Alcohol/Food Service Certification)
- Obtain and maintain Alcohol Server License
- Obtain and maintain Serv-Safe Certification (Instructor Level).
- Proficient with a computer and software (MS Outlook; MS Excel and MS Word).
- Proficient operating a cash register and Micros POS systems.
- Operate PayCor (i.e. attendance, timecards, recruiter).
- Operate Property Management System.
- Requires the ability to hear, stand, talk, walk, and repetitive use of hands 51-100% of the time.
- Requires the ability to bend over, crouch/stoop, kneel, reach overhead, and turn/twist 25-50% of the time.
- Requires the ability to balance/climb, crawl, drive, and sit 1-24% of the time.
- Requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time.
- Requires the ability to push/pull, carry, lift and slide/transfer 25-50 lbs. 25-50% of time.
- Requires the ability to problem solve, organize, and make decisions 51-100% of the time.
- Requires the ability to plan, interpret data, write and read 25-50% of the time.
- Requires the ability to promote, compensate, train, discipline, schedule, apportion work among employees, direct, appraise, terminate, measure performance and planning budgets.
- The job is performed indoors with occasional exposure to high temperatures, cold temperatures, loud noises, confined areas and fumes 25-50% of the time.
- The job is performed outdoors 0-24% of the time.
- Must provide and maintain a valid driver’s license.
