What are the responsibilities and job description for the Field Service Technician position at Ellison Machinery Company?
Ellison Machinery Company, located in Tempe, Arizona, is the leading CNC machine tool distributor in Arizona and Southern Nevada. We have an opening for a Field Service Technician who is looking for a dynamic and challenging position with plenty of opportunities for future advancement.
We’re looking for someone-
- with a strong mechanical background who enjoys fixing things! CNC experience is a big plus
- searching for a stable company with friendly coworkers and supportive leadership
- with pride in personal quality of work and excellent customer service
- looking for a dynamic and challenging position with plenty of opportunities for future advancement
Job Responsibilities-Duties include, but are not limited to:
- Traveling to customer sites to install, troubleshoot, repair and maintain machine tool equipment and controls
- Using on-line technical documents, manuals and vendor resources to troubleshoot and resolve machine issues
- Communicating with Ellison teammates and/or external vendors to troubleshoot and resolve machine issues
- Communicating with customers, including notification of arrival, progress updates, and checking out upon leaving the customer site
- Maintain a sense of compassionate urgency to continuously acknowledge customer’s needs and machine condition
- Accurately document and submit all work performed and findings of each service call
- Learning and maintaining an in-depth knowledge of machine tool industry and product lines represented by Ellison Machinery Company (company provides training and certification)
Job Qualifications-
- Must have a valid driver license
- 1 year experience in mechanical/electrical repair, maintenance, operation desired. CNC machines a plus
- Knowledge of OEM machine controllers (ANUC, HAAS) a plus
- Excellent customer service attitude is a must
- Ability to read and interpret drawings and schematics
We provide everything you’ll need including iPhone, iPad, laptop, company vehicle, company credit card for travel expenses, uniforms, training & support, and a team of coworkers who are passionate about what they do.
If you are seeking a culture that supports growth, fosters success, and promotes a successful cohesive team-oriented environment, EMC is your perfect fit!
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Work Location: On the road
Salary : $60,000 - $80,000