Customer Service Representative (Part Time)

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Part Time Customer Service Representative opportunity at GDI Adhesives. This role reports into our GDI Adhesives Division located in Germantown, WI.

Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

You will meet all customer requirements for a Business Unit with the goal of total customer satisfaction by entering and processing customer orders, communicating all customer requirements to appropriate departments, and ensuring that all orders are shipped as requested by the customer.

Responsibilities

• Processes customer order expedite and change requests by working with production and purchasing to determine availability of products.
• Performs reviews of the released orders to ensure order status is up to date in the system, works with various departments to determine the status of orders, and communicates to customers the status of their orders.
• Works with Quality to satisfy customer complaint issue; generate customer product return paperwork as needed.
• Releases customer purchase orders to production and verifies customer orders for assigned Business Unit(s) to ensure proper level of detail
• Verifies customer sample orders into the ERP
  
  

Perks & Benefits 

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits. 

Qualifications

• Associate's degree and 3 years of experience as an analyst in supply chain or finance. Or other combinations of education and experience may be considered as equivalent.
• Above-average Excel skills to include ability to write and edit queries, create, and manipulate Pivot Tables, perform VLookups and other advanced formulas.
• Strong experience with other MS Office applications and knowledge of ERP systems.
  
  

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