What are the responsibilities and job description for the IT Support (3rd Tier) position at ELM Companies?
ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as an IT support position available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package. This position is an hourly position with pay ranging from $20-$30/hour depending on qualifications.
The ideal candidate will provide end-user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary.
- Respond to requests for technical assistance via phone/remote
- Diagnose and resolve technical hardware & software issues
- Research technical questions using available information resources
- Log all help desk interactions and redirect problems to appropriate personnel
- Identify & escalate situations requiring urgent attention
- Track & route problems, requests, and document resolutions
- Stay current with system information, changes, and updates
- 2-year degree in a related field OR 2-years' Experience in a related field
- 2 years’ experience with SQL Server and/or Relational Databases
- Attention to detail & a customer service mindset required
- 2 years proven experience in a structured support environment preferred
- Tier 1-2 application and MS support experience desired
- Network & server support experience desired
- $20 - $30/hour DOQ
- Paid-Time Off accrual (PTO), Vacation/Sick Time, and 6 Paid Holidays
- Medical, Dental, Vision Insurance, Voluntary Life, and Company-paid life insurance
- 401(k) plan
- Annual reviews with the potential for increases
To apply for this position, please click the application link and provide your resume/cover letter along with a completed online application.
https://easyapply.co/job/it-support-missoula-montana-1?rcid=linkedin
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Salary : $20 - $30
