What are the responsibilities and job description for the Front Office Manager position at Embassy Suites by Hilton Independence?
Job Overview:
We are seeking a skilled and experienced Front Office Manager to oversee the daily operations of our front desk and reception area. The ideal candidate will have a strong background in hotel management and guest relations, ensuring a seamless experience for our guests.
Responsibilities:
- Manage all front desk activities including check-ins, check-outs, and guest inquiries
- Supervise front office staff and ensure excellent customer service
- Handle guest complaints and resolve issues promptly
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests
- Oversee night audit procedures and ensure accuracy in billing
- Maintain knowledge of resort amenities and local attractions to assist guests effectively
Skills:
- Proven experience in hotel management or a similar role within the hospitality industry
- Excellent communication skills with proficiency in phone systems and phone etiquette
- Strong customer service orientation with a focus on guest satisfaction
- Multilingual abilities are a plus to cater to diverse guests
- Ability to handle guest relations professionally and efficiently
- At least 5 years experience in the hotel industry, with at least 3 years in hotel management
If you are passionate about delivering exceptional guest experiences and possess the required skills, we invite you to apply for the Front Office Manager position.
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Hotel experience: 5 years (Required)
- Front Desk Management: 2 years (Required)
Ability to Commute:
- Independence, OH 44131 (Required)
Ability to Relocate:
- Independence, OH 44131: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $58,000
