Front Office Manager

JOB TITLE: Guest Services Manager/Front Office Manager

JOB SUMMARY: Maintains a high quality of service to guests through management of the functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, and Guest Accounting.

ESSENTIAL FUNCTIONS:

• Maintains standards of guest services quality as established by systems operation and management

• Achieves budgeted revenues and expenses and maximizes profitability related to the Guest Services Department

• Contributes to the profitability and perception of guest satisfaction of other hotel departments

• Develops short-term and long-term financial operational plans for the Guest Services Department which relate to the overall objectives of the hotel

• Participates in the preparation of the annual hotel budget

• Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image

• Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations

• Manages the Reservation function to maintain the highest possible room occupancy and average daily room rate through suggestive selling

• Participates in the guest registration area each day during peak activity

• Maintains procedures for credit control and handling of financial transactions

• Maintains procedures for security of monies, guest security and emergency procedures

• Reviews departmental-related guest complaints and ensures corrective action is taken

• Participates in the MOD Program

• Ensures prompt payment of travel agent commissions on a daily/weekly basis

• Maintains departmental communications through the effective use of staff meetings, log books and bulletin boards

• Interviews, selects, and trains all Front Office staff, including an on-going program for orientation and development of each employee

• Establishes and maintains an appropriate level of community involvement

• Performs other related and unrelated tasks as assigned by management

Essential Skills: Requires familiarity with applicable franchise front desk standards and procedures. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, Guest Accounting/Night Audit. Must possess management/supervisory knowledge, skills, and ability. Must possess excellent public relations skills and ability to handle/resolve guest complaints. Requires management/supervisory skills as well as skill handling guest relations.

Educational/Vocational Preparation: Associate's degree in Hotel/Restaurant management or business preferred; however, ability gained through 2 years previous front office experience/on-the-job training may substitute for degree. Previous supervisory experience is required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Every weekend

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person

Salary : $18