Front Office Manager

Job Overview
We are seeking an experienced and dedicated Front Office Manager to oversee the daily operations of our front desk team at our esteemed hotel/resort. The ideal candidate will possess a strong background in hospitality management, ensuring exceptional guest services and a seamless experience for all visitors. This role requires excellent communication skills, a keen eye for detail, and the ability to manage a diverse team in a fast-paced environment.

Responsibilities

• Supervise and coordinate front desk operations, including check-in/check-out procedures and guest inquiries.
• Train, mentor, and manage front desk staff to deliver outstanding guest services.
• Handle guest complaints and resolve issues promptly to ensure customer satisfaction.
• Maintain accurate records of room availability, reservations, and billing information.
• Conduct night audits and ensure all financial transactions are processed accurately.
• Collaborate with other departments to enhance the overall guest experience.
• Monitor staff performance and provide constructive feedback to promote professional growth.
• Ensure compliance with hotel policies, procedures, and safety regulations.

Skills

• Strong background in hospitality management or hotel management.
• Excellent guest services skills with a focus on customer satisfaction.
• Proficient in phone etiquette and effective communication.
• Experience with night audit processes is preferred.
• Multilingual or bilingual capabilities are highly desirable to cater to diverse guests.
• Ability to work collaboratively in a team-oriented environment while managing multiple tasks efficiently.
• Familiarity with front desk operations and reservation systems is an asset.

Join our team as a Front Office Manager, where you will play a crucial role in creating memorable experiences for our guests while leading a passionate team dedicated to excellence in hospitality.

Job Type: Full-time

Pay: $49,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Independence, OH 44131 (Required)

Ability to Relocate:

• Independence, OH 44131: Relocate before starting work (Required)

Work Location: In person

Salary : $49,000 - $60,000