What are the responsibilities and job description for the TDM Scheduler position at EMBERHOPE CONNECTIONS, LLC?
EmberHope, a leading, faith-based provider of child welfare services is committed to helping you succeed as an employee as you work to make a difference in the life of a child either directly or by offering administrative support. The Company strives for a positive work environment that encourages effective teamwork, trauma-informed practices, and opportunities to utilize leadership skills. Team members from all departments will focus on carrying out the EmberHope mission, vision, and values!
To be a successful TDM Scheduler you must become able to do the following always:
- Ensure a trauma informed focus on creating a safe and supportive environment for staff and those served through knowledge, sensitivity, respect, and a focus on resilience and recovery.
- Gatekeeper for the Company’s TDM meetings. Ensure that TDM meetings are scheduled timely and secured at a time and location that meets the family’s needs, prioritizing any high-risk situations.
- Obtains complete information from the worker making the meeting referral, using a standardized intake form/questionnaire.
- Screens TDM referrals to determine if there are any previous TDMs and if the current case circumstances meet the basic requirements for the TDM meeting to proceed.
- Notifies the TDM Supervisor or designee when questions arise regarding a referral’s appropriateness or timing.
- Highly organized, collaborative work habits, and strong interpersonal skills.
- Experience with computer skills including knowledge of spreadsheets, data entry
- Performs other duties as designated, which may include assigning meeting facilitators, maintaining records, creating, or disseminating reports based on TDM schedules, etc.
- Effectively work alone and with team members
- Provide regular feedback to leadership and be an advocate for system improvements that support best practice and policy development.
- Follow Company Policy and Procedure and operate according to the Company’s Program Practice Guidelines.
How you will spend your time in this job:
- 50% Scheduling
- 30% Screening
- 20% Documentation & Data Entry
To qualify for this job, you need to have:
- Bachelor’s degree in social services field.
- Experience and demonstrated excellence in child welfare or non-profit.
- Must be 21 years of age, pass a background check, fingerprinting, physical and drug screening.
- Follow Company Policy and Procedure and operate according to the Company’s Program Practice Guidelines.
- Physical working requirements - Ability to travel, drive company or personal vehicle including at night. Ability do occasional lifting of up to 50 lbs. Able to walk stairs. Ability to work flexible schedule, including some evenings and weekends to meet families and workers’ needs. Employees are subject to outside environmental conditions occasionally, inside conditions frequently, with protection from weather conditions but not necessarily from temperature change.
