What are the responsibilities and job description for the 2nd Shift On-Call Coordinator position at EmberHope?
To be a successful On-Call Coordinator you must become able to do the following always:
- Ensure a trauma informed focus on creating a safe and supportive environment for staff and those served through knowledge, sensitivity, respect, and a focus on resilience and recovery.
- Provide quality customer service to all internal and external customers (via phone calls, e-mail, etc.).
- Provide on-call crisis response during designated shifts, on-call may respond to crisis by phone but may also require in-person assistance including transporting clients.
- Participate and complete Trauma Based Relational Intervention (TBRI) and trauma informed training to stay current on assisting caregivers with high needs children or behaviors of concern.
- Follow Company Policy and Procedure and operate according to the Company’s Program Practice Guidelines.
How you will spend your time in this job:
- 50% Customer Service
- 30% Crisis Intervention
- 20% Documentation
