What are the responsibilities and job description for the Customer Service Assistant position at Emerald Logistix?
Department: Emerald Logistix
Location: New Orleans, LA
Compensation: $17.25 - $24.00 / hour
Job Title: Customer Service Assistant
Location: New Orleans, LA
Job Type: Full-time
About Us:
Emerald Logistix is dedicated to providing high-quality products and exceptional service to our customers. We are looking for a motivated and customer-focused individual to join our team as a Customer Service Assistant. If you have a passion for helping people and excellent communication skills, we would love to hear from you!
Key Responsibilities
- Provide outstanding customer service via phone, email, chat, and in-person interactions.
- Assist customers with inquiries, orders, product information, and issue resolution.
- Process customer transactions, returns, and exchanges efficiently.
- Maintain accurate customer records and update databases as needed.
- Work closely with other departments to ensure customer satisfaction.
- Handle customer complaints with professionalism and provide timely solutions.
- Stay up-to-date with company products, services, and policies.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of customer interactions.
- Positive attitude and ability to work in a team environment.
- Opportunities for career growth and development.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A dynamic and collaborative work environment.
Salary : $17 - $24
