What are the responsibilities and job description for the Customer Service position at Emergency AC inc.?
Job Title :
Customer Service Representative
Job Location :
Round Rock, TX - Remote
Job Category : Other
Description : Position Summary :
The Customer Service representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Center.
Key Responsibilities :
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations
- Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring answers / alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls
- Continually maintains working knowledge of all company products, services, and promotions
- Working to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performs similar / other duties as needed or assigned
- Able to work evening and weekends
- Ability to multitask and able to work in a fast-paced environment
Qualifications :
Benefits :
