What are the responsibilities and job description for the Front Desk Receptionist position at Employee Management Group LLC?
Employee Management Group is seeking a proactive and customer-focused Front Office Assistant to oversee operations at the sales desk of Edge Tire Pros in Nephi. This role is critical in ensuring a smooth customer experience by managing appointments, maintaining records, and assisting the general manager. The ideal candidate will have excellent communication, multitasking, and organizational skills, combined with a commitment to delivering top-notch service.
If you thrive in a fast-paced environment and are passionate about delivering excellent service, we’d love to hear from you! Apply today to join our dedicated team.
Key Responsibilities:
Customer Service:
- Serve as a first point of contact for customers, providing friendly and professional service.
- Schedule customer appointments for tire, oil change, and other automotive services.
- Handle inquiries, complaints, and feedback, ensuring prompt and satisfactory resolutions.
Administrative Duties:
- Manage the front desk operations, including phone calls, emails, and walk-in customers.
- Maintain accurate records for appointments, transactions, and service histories.
- Ensure that the waiting area and front desk are clean, organized, and welcoming.
- Creating work orders and handing customer payments,
- Help to manage and count inventory
Operations Support:
- Collaborate with service technicians to ensure seamless communication with customers.
- Monitor and update appointment schedules to optimize workflow.
- Provide regular feedback to management on customer trends, operational challenges, and opportunities for improvement.
Qualifications:
- High school diploma preferred. College experience is a plus.
- Proven experience in a customer service or administrative role (automotive industry experience preferred).
- Excellent verbal and written communication skills.
- Strong organizational skills and multitasking abilities.
- Proficient in using scheduling and point-of-sale software.
Skills & Competencies:
- Exceptional customer service and problem-solving skills.
- Ability to manage a fast-paced work environment with a positive attitude.
- Attention to detail and accuracy in administrative tasks.
- Strong leadership and team-building capabilities.
Benefits:
- Competitive salary.
- Some flexibility with schedule
- Employee Discounts
Salary : $14 - $18
