Accounts Receivable Specialist

Company Overview: Nova Farms is a multi-faceted cannabis company dedicated to producing the highest quality flower, concentrate & edible brands available. We believe that cannabis is a right and only the purest cannabis products should be available to all. Nova Farms is committed to sharing the magnificent benefits of cannabis and we strive to cultivate better lives, one plant at a time

Job Summary: We are seeking an experienced Accounts Receivable Specialist with a strong background in customer relations to join our team. In this role, you’ll handle the end-to-end accounts receivable process, with a primary focus on maintaining positive client relationships while ensuring timely payments. This position requires a proactive communicator who can balance assertive collections with excellent customer service to optimize cash flow without compromising client trust.

Key Responsibilities:

• Oversee invoicing, account aging, and receivables tracking.
• Reconcile customer accounts and resolve discrepancies with a professional, customer-focused approach.
• Ensure timely collection of receivables to maintain cash flow and reduce overdue accounts.
• Customer-Focused Collections
• Initiate and manage collection calls/emails, working closely with clients to understand and address payment challenges.
• Provide a courteous and solution-oriented approach to resolving payment issues, aiming to retain customer satisfaction.
• Develop and maintain a follow-up system for payment reminders and collections activity tracking.
• Regularly review accounts to ensure accurate, up-to-date records of payments and outstanding balances.
• Prepare aging reports, and analyze receivables to provide insights on cash flow, outstanding debts, and customer trends.
• Collaborate with sales and customer service teams to address customer issues that may impact timely payments.
• Act as a liaison between customers and internal teams to promptly resolve disputes related to invoices, product/services, or payment terms.
• Employ problem-solving skills to negotiate and establish payment plans as necessary, balancing customer needs with company policies.
• Track and document all interactions and solutions to maintain a clear audit trail.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business, or a related field preferred, or equivalent work experience.
• 3 years of experience in accounts receivable, credit, or collections, ideally within a customer-centric environment.
• Proficient in accounting software (e.g., QuickBooks, NetSuite) and Microsoft Excel.
• Familiarity with CRM software and best practices for collections is preferred.
• Exceptional interpersonal skills with a positive, customer-focused attitude.
• Strong negotiation and conflict-resolution skills; able to handle sensitive conversations with professionalism and tact.
• Detail-oriented, organized, and able to manage multiple accounts and deadlines.
• Communication Skills:
• Excellent verbal and written communication skills, with the ability to handle client interactions effectively.
• Ability to explain billing details clearly and concisely to customers and to document all communications accurately.

Key Success Factors:

• Ability to create and maintain positive customer relationships while achieving collection targets.
• Strong organization skills to manage multiple accounts and ensure timely follow-up on outstanding balances.
• Professional demeanor with an understanding of how to approach collections in a customer-centric manner that supports long-term business relationships.

Benefits: 

• Medical, Dental, Vision, and Life Insurance

• Flexible Spending Account
• Competitive Holiday & Vacation Policy
• Employee Discounts
• Employee Assistance Program

At Nova Farms we believe that our corporate community should reflect the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. Nova Farms is proud to be an equal opportunity workplace.