Medspa Practice Manager

Description

Job Title: Practice Manager

Company: Monroe Medspa

Locations: Buffalo and Rochester, NY

Position Type: Full-Time

About Empower: Empower Aesthetics, backed by Shore Capital Partners, is a dynamic medspa platform offering business management support to partner practices. Our centralized system, operational best practices, recruiting network, and marketing expertise empower providers to scale their brands and become leaders in the aesthetics industry. We are the first choice for ambitious providers seeking rapid growth and unmatched resources.

About Monroe Medspa: Monroe Medspa is a premier wellness and aesthetics center committed to enhancing the overall well-being and confidence of our clients. Our mission is to provide exceptional care, rejuvenating experiences, and personalized solutions to help individuals look and feel their best. We pride ourselves on delivering top-notch service in a welcoming and luxurious environment.

Essential Job Duties

• Guided by the company’s mission, vision and values, interacts in a professional, compassionate, and friendly manner with all clients and coworkers
• Fully immersed at front desk and front of house oversight driving sales, bookings and managing daily schedule including rescheduling as needed
• Ensure payroll is accurate and submitted timely each pay period
• Responsible for providing support and improving operations of the daily activities of a medical spa including telephone coverage, appointment scheduling, patient paperwork, opening and closing transactions and client care
• Responsible for pulling KPI’s and monthly scorecards, reviewing with team, and creating revenue generating business plans
• Create development plans for associates to help achieve their career goals
• Assist in the hiring and training of new staff members
• Monitor patient satisfaction and work with staff to ensure that patients receive the highest level of care
• Manage staff schedules, including time off requests, and ensure adequate staffing levels
• Ensure compliance with all regulatory requirements, including OSHA, HIPAA, and other relevant laws and regulations
• Assist in managing the financial operations of the medspa, expenses and collections
• Coordinate with marketing/social media team on promotional activities to increase patient volume and revenue
• Oversee inventory management
• Oversee lead conversion from phone calls, web and email channels
• Work as a technology implementation liaison for new equipment and software
• Work with the Practice Lead and Ops team to develop and implement policies and procedures that ensure the smooth operation of the medspa
  
  

Requirements

Minimum Qualifications:

• Able to travel to both our Buffalo, NY and Rochester, NY locations
• Two years of leadership experience, preferably multi-unit
• Ability to act with integrity, be proactive with client needs, seek to continuously improve service, and work collaboratively with the entire team
• Ability to work independently and as part of a team
• Organized and detail-oriented
• Strong verbal and written communication skills
  
  

Preferred Qualifications

• Two years’ experience in a beauty enhancement environment such as a med spa, salon with spa, dermatology or plastic surgery office
  
  

Empower Aesthetic's is an EOE.