What are the responsibilities and job description for the Service Writer position at Empower Associates?
Job Summary:
We are seeking a skilled Service Writer to join our team. The ideal candidate will be responsible for coordinating customer service requests, providing estimates, and ensuring the smooth flow of service operations.
Responsibilities:
- Interact with customers to determine their service needs and provide accurate estimates
- Schedule service appointments and communicate effectively with the service team
- Maintain customer records and update service history in the system
- Coordinate with technicians to ensure timely completion of services
- Address customer inquiries and concerns promptly and professionally
- Order and track parts purchases and maintain safety stock of high-use items
Experience:
- Previous experience in a similar role within the automotive industry
- Knowledge of automotive diagnostics, air brakes, diesel engine repair, tire services, and auto service management would be a plus
- Familiarity with automotive repair terminology and procedures
- Excellent customer service attitude
- Ability to align customer needs with appropriate services
If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service in an automotive setting, we encourage you to apply. Join our team and be part of a dynamic environment where your skills are valued and opportunities for growth are available.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Harborcreek, PA 16421: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
