Service Writer

Toyota Material Handling Pennwest, Inc is a premier provider of material handling & construction equipment & services in western Pennsylvania & Northern West Virginia. We are rapidly growing and have an immediate need for a full-time Service Writer-Dispatch to service a client in Erie, Pa.

Job Responsibilities:

Dispatch

. Communicates the daily service call details to the techs throughout the day and at the end of the day regarding the next day's work

. Coordinates with our Branch Manager for the completion of planned maintenance in a timely manner.

. Organize and prioritize customer service calls to be answered in the most efficient manner.

. Coordinate daily delivery truck runs to our customers and other locations

. Review Service quote estimates and work closely with the Branch Manager, Parts department to ensure service jobs are completed in a timely manner.

. Keeps an open line of communication with our customers and our CSS and Sales Representatives to better service our customer needs.

Service Writing

. Determine and clarify problems with coordination of technicians, customers and Sales individuals

. Work with parts department to obtain cost of parts

. Develop estimates by quoting materials, supplies, & labor, ensuring profitability

. Work with warranty administrator to review warranty eligibility

. Works with CSSR and Billing Specialist regarding quotes/estimates, answering questions or concerns

A complete benefit package designed for you:

• Competitive hourly wage
• Health, Dental, Vision
• Company Paid Short and long term disability, and Life and AD&D policies;
• Paid vacation days and holiday
• 401k Matching
• Advancement opportunities
• Training and support

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to travel.

• Must be able to work in a fast-paced environment under significant stress and meet high performance demands.

• Ability to stand and walk for 2 hours.

• Must be able to lift up to 50 pounds at times.

• Possess a valid driver's license with the ability to drive 4 hours.

• Some overnight travel may be required.

STATEMENT OF INTENT

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties and responsibilities are intended to describe those functions that are essential to the performance of this job under the Americans with Disabilities Act (ADA).

The physical demands and work environment described in the job description are representative of conditions which must be met or encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Associates holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.