Front Desk Representative

Job Title: Front Desk Representative / Front Desk Clerk

Location: Upland, California

Position Type: Full-Time

About Us: We are a dynamic new dental practice located in Upland downtown, California, dedicated to providing outstanding care in a warm, welcoming environment. Our team strives to create a positive experience for every patient, and we are looking for a motivated and friendly Front Desk Clerk to help us achieve that goal.
We are seeking a friendly and service-oriented Front Desk Representative to join the team at our new dental practice.

Job Description: As a Full-Time Front Desk Clerk, you will be the first point of contact for our patients, providing exceptional customer service while assisting with administrative tasks. You will play a vital role in ensuring the smooth operation of the practice and contributing to a positive patient experience. Your organizational skills, attention to detail, and friendly attitude will be key in this role.

Key Responsibilities:

• Greet and check in patients, making them feel comfortable and welcome.
• Answer phone calls, schedule appointments, and handle patient inquiries.
• Verify patient insurance information and assist with billing and payment processing.
• Maintain accurate patient records and update information as needed.
• Assist in managing patient flow, ensuring efficient scheduling and minimizing wait times.
• Coordinate with dental staff to ensure smooth and timely transitions between appointments.
• Collect and process patient payments, including co-pays, and assist with insurance verification.
• Handle patient communications, including reminder calls and follow-up messages.
• Manage office supplies and ensure the front desk area is clean, organized, and stocked.
• Perform other administrative duties as assigned by the office manager or dentist.
• Assist clients with paperwork, including consent forms
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services

Qualifications:

• High school diploma or equivalent; additional education or certifications in office administration is a plus.
• Two or more years of experience as a receptionist or similar role in a dental or medical office is preferred, but not required.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Strong work ethic and positive attitude
• Proficiency with office software (e.g., Microsoft Office, scheduling software).
• Friendly and professional demeanor with a strong focus on customer service.
• Ability to work well in a team environment.
• Knowledge of dental terminology and insurance is a plus.
• Familiar with computers and scheduling software
• Excellent multi-tasking skills

Schedule:

• Full-time position, Monday through Friday (exact hours to be determined based on practice needs).

How to Apply: If you're enthusiastic, organized, and passionate about providing excellent customer service in a dental setting, we'd love to hear from you! Please upload your resume..