What are the responsibilities and job description for the Customer Service Representative - Chatsworth, CA/Cedar Park, Austin, TX/Pompano Beach, FL (Onsite) position at Empower Professionals Inc?
Role: Customer Service Representative
Location: Chatsworth, CA/Cedar Park, Austin, TX/Pompano Beach, FL (Onsite)
Duration: FTE
About us:
We are high-end European brand specializing in luxury lighting. As a top name in the space we maintain a showrooms across the USA in some of the biggest markets in fashion, architecture and design. Our pieces are elegant, high-end and luxurious. In addition to an amazing company culture we offer a number of perks and benefits to attract top talent. The future is bright.
The role:
The Customer Service Representative works to understand customer expectations and ensure excellent service standards by responding efficiently and accurately to customer inquiries. They navigate problem-solving through active listening and clear communication while maintaining positive customer experience.
Responsibilities:
- Maintain communications between all customers and individual departments within the company, including answering customer emails and telephone calls.
- Ensure all new POs and change orders received from customers are processed within 24 hours.
- Provide technical support to agents and specifiers as needed, including: product design, usage and installation.
- Process RGAs/rework/replacement orders and work with Engineering/Production to ensure components are available for repair or provide an alternative lighting solution.
- Work closely with the Finance Department to verify commission/overage calculations and ensure all payments have been received to release customer orders to ship.
- Work closely with the Procurement and Production Departments to ensure all orders are released in a timely manner and provide customers with estimated ship dates.
- Coordinate shipments to customers with the warehouse by confirming delivery address and shipping details with the customer.
Qualifications:
- Associates degree in Business or Technical field required; Bachelors preferred.
- Excellent verbal and written communication skills required.
- Successful experience in a fast paced, multitasking environment required.
- Strong working knowledge of Microsoft Office (Outlook, Teams, Excel, Word), Internet, SAP software is preferred.
- Ability to learn new and complicated systems quickly, with a strong background in ERP systems and other databases.
- Experience in Lighting is preferred
Aayushi Verma
Empower Professionals
100 Franklin Square Drive – Suite 104, Somerset, NJ 08873
Office: 732-356-8008 x327
aayushi@empowerprofessionals.com| www.empowerprofessionals.com
Certified NJ and NY Minority Business Enterprise (NMSDC)
