Area Director of Operations

Overview

Grow your career! At EmpowerMe Wellness, you’ll find opportunities for promotion, continuing education, and great benefits, all while making a real difference in the life of seniors. Our results are in our success stories - come write yours with us. Join our team today!

Who We Are

EmpowerMe Wellness - is on a mission to improve the lives of seniors and the communities they call home! We provide fully integrated on-site therapy, pharmacy services, primary care, and more at senior living communities nationwide. Our experienced team of more than 3,000 clinicians and professionals provide personalized health and wellness solutions for seniors in more than 35 states. To learn more about us, visit empowerme.com.

Responsibilities

• Execute strategies for delivering high-quality rehabilitation services that are person-directed and that produce outcomes in line with company goals and objectives
• Assists with the development of new business opportunities, including identifying and developing strategic partnerships with other entities
• Provides leadership for division-wide policy development, evidenced-based practices, and clinical programs that meet the needs of outpatients and long-term care patients, with focus on residents in senior living communities
• Directs and oversees area therapy teams to establish/maintain routine quality improvement efforts and monitoring, including clinical record review, patient satisfaction, and rehab agency survey readines
• Coordinates strategic planning and implementation of organizational practices within the rehabilitation division
• Collaborates with Senior VP of Operations to develop annual area-wide budgets for individual communities, including visit targets for individual therapists/therapy teams
• Responsible for ensuring therapy staff meets identified productivity expectations and provides strategic guidance on how to accomplish productivity goals
• Sets area quality improvement goals and community development plans in collaboration with Senior VP of Operations
• Assists in recruiting, interviewing, onboarding, and orientation of new team members
• Responsible for supervision, training, coaching, and evaluation of rehab staff
• Provides training to team members and community staff as requested
• Demonstrates competence in regulatory compliance, ensuring each Rehab Agency and therapy location stays in compliance with all regulatory agencies
• Provides leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness
• Attends corporate sponsored meetings and training sessions as required
• Actively participates in networking and community-based group(s) that are relevant to company
• Provides guidance to key leadership of communities and clients serviced by EmpowerMe Rehabilitation regarding the role of rehab as a partner
• Collaborates with Human Resources regarding employee relations and conducts employee discipline sessions as needed
• Remains coachable and demonstrates the ability to effectively help others succeed
• Delivers truthful and unfiltered information to subordinates, supervisors, and company owners
• Ensures that company standards and policies are well-maintained
• Complies with HIPAA & PHI guidelines and protects confidentiality at all times
• Aligns his/herself with the company vision for service quality and value creation
• Ability to travel with overnight stays as needed
  
  

Qualifications

• Five (5) years of experience in rehabilitation in senior care communities, with proven leadership and organizational skills
• Ability to travel statewide
• Experience in rehabilitation in senior care communities, with proven leadership and organizational skills
• In-depth knowledge of Medicare payment systems and EHR/EMR systems
• Exceptional communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible
• Proven experience in staffing, leading, developing, and retaining strong organizational teams
• Superior analytical, project management, and organizational skills
• Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
• Passion to achieve results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
• Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
• Driven to achieve and exceed goals and have the ability to motivate others to do the same
• Conduct oneself in a professional manner at all times with the ability to effectively perform conflict intervention and resolution
• Respect for the principles of patient rights and confidentiality, knowledgeable in HIPAA & PHI guidelines
• Must possess a solid understanding of Physical, Occupational, and Speech Therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care
• Must exhibit and promote a high level of professionalism, customer service, curiosity, and friendliness in all interactions with employees, residents, and visitors throughout the organization
  
  

What We Offer Full Time Employees:

• 401 K  
• Full Benefits  
• PTO  
• HSA and FSA  
• Life and Disability Insurance  
• EAP  
• Career Advancement Opportunities and Cross Training Opportunities  
• Recognition Programs  
• FUN and much more  
  
  

 

   

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.