Inflight Learning Facilitator

About Us

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Inflight Learning Facilitator develops and delivers all Flight Attendant Training courseware and programs.

Responsibilities

• Facilitate all Flight Attendant Ground Learning programs including Initial, Continuing Qualification (CQ), Requalification, and special programs in accordance with Inflight Learning standards and schedules, regulatory requirements and Company policies and procedures.
• Develop, revise, and maintain Inflight Training Program courseware, as assigned.
• Complete and submit all required records and documentation.
• Observe and evaluate performance and behavior during all Initial Training classes and events.
• Report all training performance and behavior issues to the Supervisor, Inflight Learning Facilitation.
• Maintain subject matter expertise with respect to all Company safety policies and procedures, the Guiding Principles and Code of Conduct, the FA Manual, the FA Training Manual, the Employee Policy Manual, FAA Regulations and guidance customer service delivery standards, and the FA Agreement. 
• Deliver all Inflight Learning Programs in strict accordance with FAA regulations and guidance, FA Training Manual stipulations, courseware direction and departmental standards.
• Administer all written tests, hands-on competency checks, and drills fairly, equitably and in accordance with the FA Training Manual.
• Maintain all Inflight Learning equipment and facilities in good working order; report all discrepancies and needs to the Supervisor, Inflight Learning Facilitation.
• Provide feedback and recommendations for Inflight Learning Program and courseware modifications and improvements to the Manager, Inflight Learning.
• Provide leadership and guidance to line Flight Attendants and Check Flight Attendants.
• Present personal appearance, conduct and demeanor consistent with the guidelines set forth in the Employee Policy Manual and the professional, customer-oriented manner expected of line Flight Attendants.
• Perform as a line Flight Attendant, if required, to maintain the integrity of the operation.
• Participate in Inflight Learning staff meetings.
• Maintain strict and appropriate confidentiality of Inflight Learning issues, including those related to Flight Attendant performance during training events.

Other Duties

• Other duties as assigned.

Supervisory Responsibilities

• Not Applicable

Competencies Required

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. 
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

Qualifications

• Bachelor’s degree or a combination of education and related experience.
• 1 year of Flight Attendant line operation experience required.
• 1 year of experience in adult classroom facilitation experience; 2 years of experience preferred.
• 2 years of experience in Inflight Learning preferred.
• Ability to complete Endeavor Air Flight Attendant Initial Training, if not already an Endeavor Air qualified Flight Attendant
• Ability to complete and maintain Line Flight Attendant qualification.
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook, and PowerPoint.
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Ability to multi-task efficiently and effectively to meet deadlines.
• Interpersonal, written, and verbal communication skills and able to work with all levels of an organization.

Work Environment & Physical Demands

• Position involves long periods of standing in a classroom environment as well as computer work in a typical office setting.
• Frequent operation of computers, projectors, emergency equipment and other materials related to Flight Attendant training.
• Hands-on training involves repetitive demonstration of opening and closing aircraft doors and windows and demonstration of emergency equipment operation.
• Occasional teaching activity around aircraft equipment in hangars or outdoors on airport ramp which may be hazardous and noisy.
• Ability to work additional hours including evenings, weekends, and holidays, as needed.
• Physical exertion required, includes but not limited to pulling, pushing, reaching, bending, standing, walking, and lifting of boxes, bags, files, electronic equipment, and emergency / galley equipment not in excess of 45 lbs. 
• Up to 5% travel.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

Minimum Position Pay Range

Maximum Position Pay Range

Salary : $50,000 - $60,000