What are the responsibilities and job description for the Manager of IT Infrastructure position at EnergyUnited Career Center?
EnergyUnited is hiring a Manager of IT Infrastructure to lead the design, implementation, and maintenance of our IT systems, networks, hardware, and telecommunications infrastructure. This role ensures reliability, security, and scalability while managing a high-performing technical team.
What Would You Do?
Technical Leadership & Infrastructure Management
- Lead fiber, infrastructure, and telecom projects, ensuring alignment with budget, timelines, and IT goals.
- Define system requirements and communicate them to technical teams.
- Administer the IT budget in coordination with IT leadership.
- Quote and manage contracts while following internal processes.
- Lead discovery and planning for infrastructure-related projects.
- Define project schedules, track progress, and report updates to leadership.
- Maintain WAN reliability at 99.99%.
- Monitor tech trends, patch releases, and system updates to ensure compliance and system health.
- Stay informed on hardware advancements to keep infrastructure current and secure.
Team Management & Collaboration
- Assign and prioritize tasks to keep the team organized, engaged, and productive.
- Balance team workload, prioritize urgent tasks, and maintain smooth operations.
- Mentor and lead a high-performing technical team.
- Set expectations, provide feedback, and recognize strong performance.
- Promote teamwork, knowledge sharing, and a safe, collaborative environment.
- Collaborate with IT leadership to ensure system reliability and support.
- Serve as a liaison between IT and business units to build strong relationships.
- Stay current on emerging technologies and invest in team development.
Cybersecurity & Compliance
- Support cybersecurity compliance (PCI, CIS Top 18, NRECA Top 20).
- Maintain a secure environment responsive to cyber threats and regulations.
- Enforce software licensing and copyright compliance.
- Define and improve IT operational processes and procedures.
Documentation, Vendor & End-User Support
- Manage vendor relationships and contracts, and communicate changes to leadership and staff.
- Engage vendors to inform hardware purchasing decisions.
- Ensure documentation and procedures are in place for reliability and user experience.
- Prepare internal reports and documentation as needed.
- Support end-user computing with tools, hardware, training, and consulting.
