What are the responsibilities and job description for the Refund Specialist position at EngageMED Inc.?
Apply
Description
Position: Refund Specialist
Department: Revenue Cycle-9002
FLSA Status: Full Time; Non-Exempt
Reports To: Billing Manager
Job Description –
JOB SUMMARY:
A nonexempt position responsible for performing refund and credit procedures on patient accounts.
Supervisory Responsibilities
None
Duties/Responsibilities
Description
Position: Refund Specialist
Department: Revenue Cycle-9002
FLSA Status: Full Time; Non-Exempt
Reports To: Billing Manager
Job Description –
JOB SUMMARY:
A nonexempt position responsible for performing refund and credit procedures on patient accounts.
Supervisory Responsibilities
None
Duties/Responsibilities
- Reviews accounts within designated database to determine refund/credit eligibility. 2
- Attaches any required documentation to refunds for finalization.
- Researches and corrects all insurance information and determines the correct recipient for any refunds.
- Documents all correspondence with patients, insurance carriers, and vendors.
- Other responsibilities as assigned.
- Education: High school diploma or equivalent. Equivalent work experience will be considered.
- Minimum one-year medical billing experience working with credit balances.
- Knowledge of determining credit balances on accounts are patient or insurance
- Knowledge of medical terminology.
- Knowledge of clinic policies and procedures.
- Knowledge of HIPPA regulations
- Knowledge of computer systems, programs, and spreadsheet applications.
- Skill in Oral and Written Communication
- Skill in Time Management and organization.
- Ability to maintain confidentiality of all business/work information.
- Ability to effectively work with others.
- Ability to handle multiple priorities at the same time.
- Ability to read, understand, and follow oral and written instructions
- Ability to communicate clearly and concisely
- Team player - possess a positive attitude and demonstrates honesty and integrity in all endeavors.
- Ability to understand, apply and analyze financial data.
- Strong work ethic with the ability to self-start and work independently or as part of a diverse team.
- Detail oriented and organized with the ability to easily identify areas that require improvement.
