What are the responsibilities and job description for the Service Manager (Hiring Immediately) position at Engineering Excellence?
Location : Chicago, IL
Join the team of experts and realize your true potential!
Why You Should Join the Engineering Excellence Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary :
As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from to customers.
Responsibilities
- Manage HVAC maintenance, install and service teams to ensure quality onsite
- Schedules, directs, and provides technical support for HVAC technicians
- Reviews technicians’ work to ensure quality meets established standards
- Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands
- Conduct strategic account review meetings with clients on total cost of ownership
- Ensure compliance with local codes, OSHA and Engineering Excellence safety policy
- Evaluate & resolve technical issues
- Provide technical assistance for customers
- Resolve billing problems of a technical nature
- Help customer service (dispatch) with technical problems
- Performs other duties and tasks as assigned
- Regular, reliable attendance
Qualifications
What Do We Offer You as a Engineering Excellence Employee?
Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as an Engineering Excellence valued employee.
