Program Support Coordinator

Description

This position will be based out of either the Sacramento or Bakersfield program office depending on the candidate that is selected for the position.

The Program Support Coordinator ensures regulatory and contractual compliance of program functions. They conduct quality assurance reviews and audits of Individual, employee, consultant and Family Home Provider files to ensure services and supports are being conducted and received as intended. They participate in the implementation of systems to ensure the overall quality and compliance of the program.

• Assists with the management of compliance and quality assurance of certified family homes. Conducts recertification tasks including, but not limited to, updating and auditing Family Home Provider records to ensure compliance with contractual requirements.
• Monitors Continuing Education hours for compliance.
• Ensures required documentation for Individuals is in place, accurate, up-to-date, and in compliance with internal and external regulations and policies including, but not limited to the Individual Service Plan, Quarterly Reports, Progress Notes, Medical/Health Records, Incident Reporting, Provider Contracts/Documentation, and additional relevant documentation in accordance with all internal and external policies and regulations.
• Audits Individual Personal & Incidental Funds as required.
• Ensures Individual Purchase of Services (POS) and subsequent attendance tracking is in place at all times.
• Implements quality assurance policies and procedures to ensure the overall quality and compliance of the program.
• Ensures compliance with all external and internal regulations and policies including state regulations, regional center expectations, contracts, and legal requirements.
• Reconciles consultant invoices with consultant progress notes, enters provided hours into tracking spreadsheets, sends invoices to payment processing and reports discrepancies to Program Supervisor.
• Attends and participates in Certification meetings regularly and Leadership meetings as needed. Provides updated information to assigned areas of relevant agency reports.
• Implements monitoring systems and audits of documentation and stakeholder satisfaction.
• Consults with internal staff to provide support on quality assurance protocols.
• Informs management of any concerns noted with Individual, employee, or contractors.
• Assists with licensing or regional center audit preparation and compliance.
• Upholds the mission and vision of Enriching Lives.
• Courteously greets visitors who come to the office and callers to the office.
• Provides information and support to individuals with questions about the agency. Routes individuals to the right person. Ensures messages are passed along to the appropriate person in a timely manner.
• Maintains administrative and other relevant documentation in accordance with all internal and external policies and regulations. Submits documentation including time sheets within established deadlines.
• Notifies management immediately of any material changes affecting the status of Individuals or Family Homes including any suspected neglect or abuse.
• Provides excellent customer service and response timeliness to stakeholders such as Individuals, Families, Regional Center, and Family Home Providers.
• Develops and maintains positive working relationships with Individuals, families, staff, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services. Reports any actions which require follow up or any perceived concern or dissatisfaction to management to address.
• Purchases and maintains office equipment and office supplies.
• Maintains a safe and pleasant office environment. Maintains schedule for the use of conference or training rooms.
• Assists in planning and implementing meetings and other functions in the office or at other locations including making travel arrangements as needed.
• Completes and maintains inventory as required.
• Assists with new office set up or relocation.
• Participates in supervision, training and meetings as required.
• Manages office related maintenance and follow up as needed including but not limited to regulatory OSHA and MSDS compliance, safety inspections, etc.
• Performs other duties as assigned. May work on special assignments in addition to normal job functions.

Requiremesnts & Qualifications

This position requires proof of COVID-19 vaccination, or proof of acceptable exemption, as required by the State of California Department of Public Health in direct relation to our business being an Adult Family Home Agency that employs Direct Care workers who work with a population of vulnerable Individuals.

Salary : $21 - $26