What are the responsibilities and job description for the Classkid Software Product Support Associate--Hybrid role (Topeka, KS) position at Ensemble Performing Arts?
We're ClassKid--a software company on a mission to help more kids experience the life-changing impact of community through classes by empowering good educators to become great business owners. Based in Topeka, KS (and built with love all over the world), our tool helps kids activity centers (think: dance studios, music schools, cheer gyms, etc.) get students and get paid… all in one. ClassKid is a sister company to Ensemble Performing Arts.
Who We Need
We're looking for a junior to mid-level support associate to help manage live chat, email ticketing, and other customer support functions alongside our Support Lead.
This person will be the frontline of customer interactions—ready to assist with questions, resolve issues, and ensure every customer feels heard and supported. You’re empathetic, approachable, and able to think quickly on your feet. When faced with a problem, you see an opportunity to deliver exceptional service.
You have high follow-through, excellent communication skills, and an eagerness to learn. You thrive in a fast-paced environment, love helping people, and want to grow your skills in customer support and software.
Role Responsibilities
On a daily basis, you'd find this person supporting customers through live chat, email ticketing systems, and other communication channels. The purpose of this role is to ensure customers succeed with the ClassKid software and feel supported at every step of their journey.
You might see this person:
- Triaging issues reported by users to find solutions.
- Managing live chat interactions to provide quick, effective responses.
- Resolving customer inquiries through an email ticketing system.
- Assisting the Support Lead in tracking and reporting customer issues.
- Escalating more complex issues to the appropriate team or lead.
- Maintaining accurate customer records and documentation.
- Supporting the creation of resources such as FAQs, how-to guides, or video tutorials.
- Collaborating with the product team to resolve bugs and improve the customer experience.
This Person Will
- Deliver excellent service: provide timely, clear, and empathetic responses to customers.
- Stay organized: effectively manage multiple customer interactions and prioritize tasks.
- Learn and adapt: grow with the company and learn the ins and outs of ClassKid’s software.
- Work collaboratively: partner with the Customer Support Lead to enhance customer success.
- Be detail-oriented: ensure no customer inquiry goes unresolved.
Benefits & Perks
We believe that happy employees make for a better company, so we take care of them. Access a range of benefits including:
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401K with employer match
- Paid Time Off
Additional Information
At ClassKid, we value collaboration and believe a hybrid work environment fosters creativity and innovation. While flexibility is key, occasional face-to-face interactions build stronger connections and strengthen our culture.
We're looking for someone eager to learn and grow in a supportive team environment, with a passion for helping others succeed.
Job Type: Full-Time
Compensation: $50,000-$60,000 per year, commensurate with experience
If you’re ready to begin your journey in customer support and make a real impact, we’d love to hear from you. Please allow a few days for us to review your application after submission.
Salary : $50,000 - $60,000
