Demo

Technical Support Specialist

Entegee
Brimfield, IL Full Time
POSTED ON 3/15/2025
AVAILABLE BEFORE 4/13/2025

Job Overview:

At Entegee, we are seeking a highly skilled Product Support Engineer to join our team. As a key member of our organization, you will be responsible for providing exceptional support to our customers in the mining industry.

About the Role:

  • We are looking for an individual with strong technical skills and excellent communication abilities to manage customer site visits, respond to product-related inquiries, and collaborate with internal teams.
  • The successful candidate will have experience working with hydraulic and electrical control systems, proficiency in 3D CAD software, and a proven track record of managing multiple tasks efficiently.

Responsibilities:

  • Organize and execute key customer site visits and meetings regularly to ensure timely and effective solutions.
  • Oversee and respond to customer and dealer inquiries related to product issues, coordinating with appropriate internal teams and resources.
  • Serve as the main point of contact for customer and dealer inquiries concerning Mining products.
  • Gather and analyze field data to drive product enhancements for both new and existing mining products.
  • Support Field Representatives during the commissioning of new mining products and facilitate follow-up meetings with relevant internal stakeholders.
  • Maintain and implement processes for continuous product improvements.

Requirements:

  • Strong knowledge of hydraulic and electrical control systems.
  • Proficiency in 3D CAD software (Unigraphics/NX preferred).
  • Excellent organizational and communication skills.
  • Proven ability to manage multiple tasks efficiently and simultaneously.
  • Willingness to travel 20% - 30%, often with short notice.

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