What are the responsibilities and job description for the Desktop Support Specialist position at Enterprise Logic Inc.?
Job Details
Hello
Client: EPC Company
Position: Desktop Support Specialist
Location: Houston, TX 77001
Duration: 12 Months on W2 basis
Max Pay Rate - $45/hr on W2 - With No Benefits
Job Description:
The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Job Responsibilities:
Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
Follows the established technology standards, policies, and support processes.
Helps establish and monitor metrics on service delivery and customer satisfaction.
Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
Supports Local Area Network and Wireless Network, etc.
Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
Manages and maintains local assets and configuration items in ServiceNow.
Perform moves, adds, and changes.
Participate in special projects, as assigned.
Travel to offices/ job sites for short term project support
Provides proactive and timely support to executives and VIPs
Basic Qualifications:
Bachelor s Degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
1 years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
1 years of experience with incident and request management system like ServiceNow.
1 years of experience supporting executives and VIPs.
Thank you
Enterprise EQ
Salary : $45
