What are the responsibilities and job description for the Desktop Support Specialist, Senior position at VC5 Consulting?
Job Description : Senior Desktop Support Specialist
Job Summary :
As a Senior Desktop Support Specialist, you will be responsible for providing advanced technical support to our end-users. You will troubleshoot hardware and software issues, install and configure systems, and assist with user training. The ideal candidate is a highly motivated and customer-oriented individual with a strong technical background.
Key Responsibilities :
- Advanced Troubleshooting : Diagnose and resolve complex hardware and software issues.
- System Administration : Install, configure, and maintain end-user devices, including computers, laptops, and mobile devices.
- User Support : Provide timely and effective technical support to end-users via phone, email, and in-person.
- Project Implementation : Assist with the deployment and management of new technologies and systems.
- Knowledge Sharing : Document processes and share knowledge with the team.
- Mentorship : Mentor junior team members and provide guidance on technical issues.
- Security : Adhere to security best practices and implement security measures to protect company assets.
Required Qualifications :
Preferred Qualifications :
Benefits :
If you are a highly motivated and customer-oriented individual with a passion for technology, we encourage you to apply.
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