Demo

Desktop Support Specialist, Senior

VC5 Consulting
Houston, TX Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 3/21/2025

Job Description : Senior Desktop Support Specialist

Job Summary :

As a Senior Desktop Support Specialist, you will be responsible for providing advanced technical support to our end-users. You will troubleshoot hardware and software issues, install and configure systems, and assist with user training. The ideal candidate is a highly motivated and customer-oriented individual with a strong technical background.

Key Responsibilities :

  • Advanced Troubleshooting : Diagnose and resolve complex hardware and software issues.
  • System Administration : Install, configure, and maintain end-user devices, including computers, laptops, and mobile devices.
  • User Support : Provide timely and effective technical support to end-users via phone, email, and in-person.
  • Project Implementation : Assist with the deployment and management of new technologies and systems.
  • Knowledge Sharing : Document processes and share knowledge with the team.
  • Mentorship : Mentor junior team members and provide guidance on technical issues.
  • Security : Adhere to security best practices and implement security measures to protect company assets.

Required Qualifications :

  • Strong technical skills, including advanced knowledge of Windows and macOS operating systems.
  • Experience with troubleshooting complex hardware and software issues.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong customer service orientation.
  • BS degree in Computer Science or related field preferred.
  • Preferred Qualifications :

  • Experience with user provisioning and management.
  • Knowledge of SharePoint.
  • Experience with ITIL or other IT service management frameworks.
  • Benefits :

  • Competitive salary and benefits package
  • Opportunities for professional development
  • Flexible work arrangements
  • Supportive and collaborative work environment
  • If you are a highly motivated and customer-oriented individual with a passion for technology, we encourage you to apply.

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